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Send waitlist updates
Send waitlist updates
In this guide, you’ll learn how to manage the automated waitlist updates sent to clients when they join the waitlist or when a time slot becomes available to book.
How waitlist updates work
The waitlist helps you keep track of clients who’d like an appointment when your calendar is fully booked, so you can easily fill any last-minute openings. Waitlist updates are automatically enabled and allow you to notify all relevant clients when they join your waitlist and when a time becomes available.
You can manage your waitlist settings to control how clients join the list, and manage client entries as needed.
Edit waitlist updates
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From the main menu on the left of your screen, go to Marketing.
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In the left menu panel, select Automations.
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Select the Waitlist updates tab at the top to view and manage waitlist updates.
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Click on a waitlist update option to open its overview.
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In the waitlist update overview, click Options in the top right and select Edit from the panel.
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In the Setup automation step, review when the waitlist update is triggered, then click the Next step button in the top right to continue.
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In the Channel overview step, select whether you'd like to send waitlist update to clients via Text message, Email, or both.
- You can click Preview in the top right to see the message format and send a test email to yourself.
- For Email waitlist updates, you can customize the message by clicking on the Edit content button. In the Edit content page, tick the checkbox to Display services on email and add any additional details in the Important info text box. Click on the Save button in the top right to apply the updates.
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Click on the Save button in the top right to apply your settings.
Once edited, the automated waitlist update will be sent to clients based on your new settings. If the automatic waitlist setting is enabled, clients will continue receiving automatic updates even if the feature is disabled. To stop updates, switch the setting to manual (You pick) before disabling updates.
Waitlist updates are automatically enabled by default when you first set up your workspace, so clients are notified when they join a waitlist or when a time slot opens.
Enable, disable, or reset waitlist updates
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Open an existing waitlist update from your Automations.
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In the waitlist update overview, click on the Options in the top right and select one of the following options from the panel:
- Enable: Follow the steps to enable the waitlist update, including the channels it is sent through. Click on the Save button at the top to enable the waitlist update.
- Disable: Stop the waitlist update from being triggered by clicking on the Disable button in the pop-up to confirm.
- Reset: Restore the waitlist update to its default settings by clicking on the Reset button in the pop-up to confirm.
FAQs
If your waitlist settings are set to automatically notify clients, the next client in line will be notified if the first client doesn’t book within the set timeframe. This ensures open slots are continuously offered until they are filled.
No, clients won’t receive a notification when you update their waitlist preferences, but they can view their updated preferences anytime by logging into their Fresha account under their waitlist entry.
No, clients won’t be notified when they’re removed from your waitlist, but their request will no longer appear in your waitlist view, and they’ll no longer be considered for available appointment slots.