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It was my forst time being pierced at The Beauty House with Charlene and I must say it's not going to be the last. Piercing done professionally with ease and made me feel relaxed. I also had the ombre brows top up and again excellent service. I would highly recommend The Beauty House to anyone wanting Beauty treatments and piercings. Thanks Charlene xx

Ana V.

4 mar 2023

Went in with a friend and ended up getting a piercing as well! Morgan was so warm and welcoming and down to earth! Amazing service! First time in the Cardiff Branch! I always recommend Empress to anyone considering getting a piercing!

Sian M.

12 set 2025

Always a great experience being pierced by Olive - super relaxed and patient, really clean studio and beautiful jewellery to chose from.

Beth R.

24 apr 2026

Honestly the best lash lift in cardiff! Toyah is amazing! She is always so professional and patient with me. Really appreciate you and everything you do ❤️

Olive was fantastic, really put me at ease and talked through every step of what she was about to do and the piercing process, she checked multiple times how I was doing and made sure I was completely happy with everything before going ahead! Everything was super sanitary and Olive especially just made it all such a fab experience

Sophie F.

5 mag 2026

They’re all so lovely in the Cardiff branch. I love going in - I always get such a lovely welcome. You’re always guaranteed to be well looked after! 😊

Nena L.

23 gen 2026

So lovely and friendly and put me at ease as I was so nervous about having my nose pierced. Thank you x

Kirsty M.

30 apr 2026

The appointment was amazing, sha made me feel so comfortable and not ashamed at all, I loved her work and her patience and how she was getting everything handled with patience and giving it the right time and attention. Best wax experience i’ve had so far in Cardiff would deffo recommend it!!! x

Amazing experience at the new Cardiff shop. Courtney did a fantastic job with my seven year old daughter. The shop is clean and incredibly professional. We’ll definitely be back! 🙌🏽❤️

Nena L.

20 lug 2025

Amazing! This was my first time at Empress Piercing, to get my coconuts (lol) pierced. Courtney made me feel so relaxed. We had a nice chat all the way through. She was really quick and professional and made it as simple and painless as possible. She also wrote down the info of how to take care of my piercings, which was really helpful. 10/10 would recommend!

Mia A.

5 mag 2026

Pierced by Courtney, couldn’t thank her enough!! My first piercings at empress and she made my experience amazing! So lovely and chatty!! Super comfortable environment, would 100% try book with her for my next piercing, thank you so much!!

Millie K.

9 apr 2026

I got my nose pierced today, great quality jewellery. Really quick and professional service. Morgan did my piercing and was really nice, all staff I spoke to were lovely. 10/10

Jahana K.

27 gen 2026

Morgan was absolutely fantastic during my third lobe piercings appointment today - she was really clear and reassuring and allowed me to be picky with placement and my choice of jewellery without hassle! The piercing itself was extremely smooth, fast, and almost pain free, with no discomfort at all in the hours after! Best piercing to date and I'll definitely be heading back to Morgan for my next appointment (as soon as I've worked out what to have next!). Thank you so much Morgan for making the whole experience so fab! 🫶🏻

Laura S.

11 ott 2025

I got my vertical labret pierced a month ago and I’m so glad I went through with it! The shop was super clean and the piercer made me feel relaxed and informed throughout the process. The piercing itself was quick—just a sharp pinch and some pressure, then it was over. I would definitely recommend empress and will be going back for more piercings.

Leah M.

26 ago 2025

Great experience having (another) piercing with Courtney Cummings👑 …she appears confident, skilled and this puts you at ease 💯 In fact, the whole vibe at Empress is calm and welcoming, with everyone being so knowledgeable about their craft and the jewellery involved… it’s a piercing hot-spot for me 🎉🫶🏼🫵🏼

Diane S.

8 mag 2026

Jade gave me a floating navel piercing Monday and the experience was amazing!! She gave me lots of information about aftercare which I haven’t had elsewhere. It was also a super calm environment, even through I was getting pierced <33

Leah M.

19 gen 2026

She was really lovely, really patient and helped calm my nerves. Took the time to make sure my piercing was in the right place, didn’t feel rushed at all. Would love to be pierced by her again! :-)

Estelle B.

16 gen 2026

Absolutely amazing! Morgan is fantastic with placement, advice and overall piercing process! She looks after you from start to finish! I keep coming back for more piercings! Couldn't find better care if I tried! Can't wait to come back for more! Thank you Morgan! You make my piercing experience absolutely incredible!

Lüis K.

5 gen 2026

I got my nose pierced today and had the BEST time! Morgan was so patient with me (I’m seriously so indecisive 😭). I’m so grateful for such an amazing experience, everything was done with total professionalism, and I felt completely comfortable the whole time. I absolutely love my new piercing and couldn’t be happier! 💖✨

Trishana F.

29 nov 2025

Morgan made me feel really relaxed and helped me choose stunning jewellery for my new piercings! I couldn’t have asked for a better experience

Phoebe M.

28 nov 2025

thank you so much!! i am a really nervous getting piercings but morgan was super sweet and made me feel so at ease! thank you and love the piercing :) <3

Scarlett R.

4 ott 2025

Excellent service from Morgan. Beautiful piercings and jewellery

Christine S.

30 set 2025

Wonderful place. Very calming & aesthetically pleasing. The staff are a lovely bunch of smashers, friendly, calming, polite & really helpful with assisting where piercings would look good. I had Leah & she was just fab & Morgan was there & she is a reel darling. Had Conch & Flat x 2 & also a replacement for a year old piercing that I had been unable to remove. Would definitely advise those of you looking for piercings wherever on you bod to definitely go to Empress Piercings ❤️

Sian Y.

30 set 2025

Getting my belly button re-pierced was much easier than I had thought. The team was friendly and very helpful. The piercing was efficiently done, thank you.

Kara W.

20 set 2025

Morgan was extremely helpful during my design consultation today! She talked me through the various pieces of jewellery available in a clear and thorough way, and provided clarification in response to all the questions I raised. I’m really looking forward to hopefully returning for my piercings soon! Thank you Morgan! 🫶🏻☺️

Laura S.

12 set 2025

Morgan at Empress Piercing was amazing! Knowledgeable, informative and reassuring. She did an anatomy check to make sure the piercing was right for me and guided me through jewellery options. Her cleanliness was not only what you would expect from a piercer but so much more. I was so impressed with everything during my appointment, and most importantly, the piercing (septum) barely hurt! Will definitely book with Morgan again!

Nena L.

12 set 2025

Courtney was lovely. Made me feel at ease and even answered my questions about a possible future piercing. Will definitely be going back.

Jessica B.

7 mag 2026

Their services are excellent. Courtney was so nice and helped me to relax😊. I didn’t even feel the pain. You should definitely get your piercings at Empress piercings

Valerie G.

1 mag 2026

Great, lovely staff as usual, decided to bring my mate with me for the first time-She very impressed compared to her previous piercing place she gone to, will be back again as always 😂

Carter M.

26 apr 2026

Morgan was really welcoming, friendly and clear throughout the entire process and made everything incredibly easy and chilled out. Would definitely get more piercings done here.

curtis w.

26 apr 2026