Tips to keep your Fresha account safe from fraud

At Fresha, keeping your account secure is a top priority. While our systems are built to protect your business, most security breaches don’t come from system vulnerabilities but from situations where individuals are tricked into sharing their login details.

Tips to keep your account secure

Help protect your Fresha business account from scams and security risks with these steps:

• Never share your login details
  Our team will never ask for your Fresha account password, two-Factor authentication codes or sensitive information over the phone, chat, or email. 
• Never reset your password over the phone
  All password resets must be done securely through your Fresha workspace and will never be prompted by Fresha.
• Check the email address sender details
  If the email address looks suspicious, reach out to our support team. Please note, Fresha will only email you from addresses ending in '@updates.fresha.com', '@fresha.com', or '@mail.fresha.com'.
• Be wary of suspicious calls
  If you receive a call that you're unsure of, we recommend hanging up, and then reach out to our support team.
• Use strong, unique passwords
  Choose a secure and unique password for your Fresha account, using a trusted password generator tool.
• Check links before clicking on them
  Fraudulent emails and text messages may contain fake links. Avoid clicking on links that you're unsure of, instead reach out to our support team. 
• Keep your device security up to date
  Run regular scans with your antivirus software or a trusted security tool. Keep your operating system and apps updated to the latest versions.  
• Look out for unusual account activity
  If you notice any unusual activity in your Fresha account, reach out to our support team.
• Secure your email address with Two-Factor Authentication (2FA)
  Add an extra layer of protection by requiring a verification code in addition to your password when logging into your Fresha registered email address.