Create and manage channels in Team Connect
Learn how to organize team conversations by topic, location, or team using channels in Team Connect.
In this article
About team channels
Team channels keep conversations organized by specific topics, such as a location, service category, or project. Channels can be public so that any team member can join, or private, visible only to invited members. Every channel has its own message history and notifications, so discussions are easy to revisit.
Create a channel
Set up a new channel for an ongoing topic, for example, #front-of-house or #west-end-team. Any team member with Team Connect permissions can create a channel.
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From the toolbar on the top right of your screen, click on the Messages icon to open Fresha Connect.
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Select the Team Connect icon from the menu on the left.
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In the left menu panel, click on Actions (three dots), then select Create channel.
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In the Create channel view, enter a Channel name so team members know what the channel is for.
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Under Visibility, choose a channel type from the following options:
- Public: Any team member with access to Team Connect can find and join the channel.
- Private: Only invited team members can see or join the channel.
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Click on the Continue button in the top right to add team members to the channel.
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In the Add people step, search for team members and select them from the list.
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Click on the Create channel button in the top right to set up the channel.
The new channel appears in your Channels list, and the added team members are notified straight away. You can update channel details and members at any time using Edit channel.
Channel privacy is set when the channel is created. To make a private channel public or a public channel private, create a new channel with the desired setting and re-add the relevant team members.
Find and join a channel
Use the All channels view to see every channel in your workspace, then join any public channel to start receiving its messages.
- From the toolbar at the top right of your screen, click on the Messages icon to open your inbox.
- Select the Team Connect icon from the menu on the left.
- In the left menu panel, click on Actions (three dots), then select View all channels.
- In the All channels view, use the search bar to find a channel, or switch between All and Archived using the filter at the top.
- Click on the Join button next to a channel to add it to your Channels list.
The channel is added to your Channels list, and you start receiving notifications based on the channel's notification settings. To join a private channel, ask an existing member to add you using Add people in the channel's Members tab.
Add team members
Add team members to a channel so they can see the message history and join the conversation. Any channel member can add others.
- Open a channel from your Channels list in Team Connect.
- Click on Actions (three dots) in the top right, then select Edit people.
- Select the Add people button to search for team members.
- In the pop-up, find the team members you want to add and select them.
- Click on the Add button to confirm.
Added team members get an in-app notification, and a system message appears in the channel.
Archive a channel
Archive a channel when it's no longer active, but you want to keep its message history available. Archived channels move to the Archived filter under All channels and can be restored at any time.
- Open a channel from your Channels list in Team Connect.
- Select Actions (three dots) in the top right, then select Archive channel.
- Click on the Archive button in the pop-up to confirm.
The channel moves to the Archived filter, and members stop receiving notifications. Past messages stay intact and members can still read them. To restore the channel, open Browse channels, switch to the Archived filter, and select Restore channel.
Delete a channel
Delete a channel to permanently remove its messages and attachments from your workspace.
- Open Team Connect.
- In the left menu panel, click on Actions (three dots), then select View all channels.
- In the All channels view, use the search bar to find a channel, or switch between All and Archived using the filter at the top.
- Select Actions (three dots) next to the channel, then Delete channel.
- Click on the Delete button in the pop-up to confirm.
The channel is removed from every team member's list immediately and disappears from your workspace.
FAQs
To update a channel name or description, open the channel, click or tap the channel name at the top of the conversation, select Edit channel, then update the Channel name or Description and Save. The new details appear straight away for everyone in the channel.
Muting a channel stops notifications while keeping messages readable when you check in. Open the channel, click or tap the channel name at the top of the conversation, then select Mute channel or Unmute channel. Muting only affects your own account.
Leaving a channel removes it from your Channels list and stops notifications. Open the channel, click on Actions (three dots) in the top right, then select Leave channel. ast messages stay in the channel for the remaining members, and you can rejoin a public channel later from Browse channels.
To remove a team member, open the channel, and click on Actions (three dots) in the top right, then select Edit people. In the Edit people view, select Actions (three dots) next to the team member's name, then select Remove from channel. They lose access immediately, but past messages they sent stay in the channel.
Public channels can be rejoined at any time. Open Browse channels from your Channels list, find the channel, and select Join to add it back. To rejoin a private channel, ask an existing member to add you back.
Deactivating a team member automatically removes them from every channel they belonged to. Their past messages stay in place, labelled to show the user is no longer active.
Team channels are visible only to team members in your workspace, so clients never see internal team conversations. Client communication happens separately in Client Connect, which keeps team and client conversations separate.