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Excellent service. Made to feel very welcome from the start. Everything was explained step by step and thorough aftercare given. Great experience for 17 year olds first facial piercing!

Katy C.

17 May 2025

Tom and Kate were absolutely amazing. They made both girls feel at ease. Tom was talking to our girls keeping them occupied and calm when they had their ears pierced. They were both amazing. I wouldn't go anywhere else now and definitely would recommend anyone for a piercing to go here. Thank you so much for making their experience a memorable one.

Siobhan T.

28 Mar 2025

My little boy had his ear pierced today and he’s absolutely delighted with his new piercing. Lauri was very welcoming and talked him through the whole process, I was honestly surprised how calm smooth the whole experience was! Thank you for making my little boy’s day 🤍

Fru - C.

8 Mar 2025

Has the 3 for 2 ear piercings with Beth and it went great😊 can't wait to come back for more!

Danielle T.

16 Feb 2025

Absolutely fantastic. My daughter is a 19 year old autistic girl. She struggles Enormously with trust and sensory issues. She has always wanted her ears pierced since a little girl but has never been able to go threw with it . Lauri and Tom was amazing with her .She relaxed straight away and was told step by step what was going to happen. I highly recommend Empress piercing. My daughter has has been given so much confidence. Can't thank Lauri and Tom enough.

Jo D.

24 Jan 2025

I had a brilliant piercing experience with Beth today. She was super friendly and chatty, and despite my nerves she made me really relax. The process itself was was fast and efficient and she talked me through each step clearly so I understood what was happening, despite having my eyes tightly shut! Thank you for a really positive experience :)

Alexa M.

4 Jan 2025

This was my second visit to Empress Piercing in Cwmbrân - this time I took my 11 year old step daughter and were seen by Tom again. Honestly, I couldn't praise Tom's service enough - he treated my step daughter perfectly. She has a condition which Tom needed to know more about, so he spoke with her directly, and discreetly, empowering her to own the conversation and take responsibility herself. I think a lot of people would ask the parent - but I loved Tom' approach. Tom is now 100% the only piercer my family will use!

Chris B.

23 Dec 2024

Brilliant service for my daughter’s ear piercing, would definitely recommend!

Jenny W.

20 Dec 2024

Absolutely brilliant, didn’t catch the name of who pierced me but he was super friendly and down to earth. Made me feel at ease , and the piercings didn’t even hurt!

Amie K.

13 Dec 2024

I visited Empress Piercing in Cwmbrân and was taken care of by Tom. This was my second nose piercing, after a very painful/traumatic failed attempt a few years ago at a different studio. Tom immediately put me at ease with his professionalism, his friendly attitude and general 'bed-side manner'! The piercing was excellent - about 1% of the pain I felt last time, and Tom talked me through every stage. He was also very clear on aftercare instructions. I will certainly be back for more piercings, and will ask for Tom whenever he is available.

Chris B.

8 Dec 2024

Took my daughter in for her first ear piercing today, Both ladies were so welcoming and lovely! Would defiantly recommend and return thank you xx

Charlotte P.

24 Oct 2024

Beth has done nearly all of my piercings and i have never had any issues with them. She is always friendly and welcoming. Wouldn’t get pierced by anyone else.

ella s.

20 Oct 2024

Great first thing me at Empress. Beth was very friendly and kept my 10- year-old daughter at ease while piercing her ears.

Kate E.

5 Oct 2024

Always a friendly atmosphere and knowledgeable staff. This was my 3rd visit for a piercing this year!

Heather H.

20 Sep 2024

Amazing first experience. Quick and easy. Clear information on each step of what will happen. Amazing with cleanliness. Have my next piercing booked in already.

Rhian H.

29 Aug 2024

Lauri was fantastic! Really good experience. I haven’t had a piercing done for years but highly recommend Lauri and Empress for anyone thinking about getting one. If I get another will be going back! Thank you

Richard B.

4 Aug 2024

Thank you to Georgia for being so kind and doing a wonderful job with my ear lobe piercing

Roxanne H.

6 Apr 2024

ALWAYS absolutely amazing!! Second piercing in a month and couldn't be happier. Helping me create my perfect ear stack piece by piece couldn't be more grateful. Piercing Therapy is the BEST!

Colleen T.

17 Feb 2024

Absolutely amazing once again. Georgia and Tash were so lovely, and very understanding with the issues I had with public transport. I had my flat pierced today with a stunning cluster of opals which I absolutely love. I even bought the cutest pair of sun and moon earrings, as well as more saline spray. Thank you so much once again. I already can't wait to come back for more piercings.

Lauren H.

9 Feb 2024

Excellent! My daughter had her belly button pierced and a few months ago, her ears. Both times Georgia was fantastic, explaining everything, very patient, great choice of jewellery. Aftercare advice given and we bought the spray to keep the piercing clean etc.

Marsha W.

4 Jan 2024

What a fabulous experience, from the moment I walked in the door they were amazing. I was helped out to pick all new jewellery to match and had 4 new piercings. I would highly recommend them, the excitement from everyone made me feel amazing and to be honest the pain went after a few mins and I have an entire new look that I’m in love me. Finally my ears express my style and I couldn’t have done it without these guys, empress piercings are just amazing I’d give ten stars if I could x

Lisa W.

19 Aug 2023

Georgia was wonderful with my 6 year old girl for her first ear lobe piercings. I would highly recommend having any piercing here as it’s such a calm and welcoming studio. Thank you so much! A lovely experience for a first-timer.

Christie W.

25 Jul 2023

Friendly, professional staff, spotlessly clean and private piercing rooms. Thrilled with our visit, couldn't have asked for better service. My 14 yo daughter is really happy with her ear piercings and they look great. Less redness and irritation than you get with a gun piercing too.

Vicky F.

21 Jul 2023

Georgia was amazingly with my daughter! It was her first ear piercing so as you can imagine she was quite nervous. Georgia put her at ease and talked her through every step. Isla is overjoyed with her new earnings, thank you very much!

Abigail K.

16 Jul 2023

It was great piercing process, Emily let me know what she was doing each step. I will definitely come again!:)

Sophie L.

30 May 2025

The gentleman who pierced my ears was lovely and friendly. He explained everything from start to finish and gave me easy to follow advice on aftercare. Excellent service! Highly recommended.

Jenny R.

29 May 2025

My little boy knows all the piercers, but Tom was his chosen one for his first! Not only was Tom so patient with him, but he put him at so much ease answering all questions. Not even a flinch or tear from my 6 year old, who is so happy with his piercing - Tom helped him choose his favourite colour (green) gem to make it feel that extra bit special! Tom is incredible with children and we are so grateful for such an incredible experience especially considering he was super nervous for the pain.. Needles and professional piercers all the way!! 🙌🖤✨

I really really like this place, I had my second lobes pierced last time and had a helix today. They're really good and knowledgeable. I've had cartilage piercings from other places that havent been so good. Today when I had my ear done. She was really knowledgeable, asked me if I wanted to put a hoop in it in future, advised on the best placement in the ear, best aftercare and suggested to go back in 6-8 weeks and they'll change the bar for me. Such a great piercing shop! Definitely recommend coming here for any piercing.

Laurie was excellent with my very nervous little girl when piercing her ear and put her mind at ease straight away. Laurie was extremely patient and explained every step she was doing to calm the nerves. This was our second time seeing Laurie today when choosing my daughter's new replacement earrings and she even remembered us from months ago at our first appointment with her. Thank you for yet another positive experience 😊

Tom is incredible. We chose empress for our daughter’s ear piercing and we definitely chose the right place. Tom was so caring, made sure both our daughter and us understood everything and he comforted her every step of the way and made the experience enjoyable for her. We couldn’t have asked for better, thanks so much. We will definitely come to empress again.