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Maximize client reviews with Google Rating Boost
Maximize client reviews with Google Rating Boost
In this guide you'll learn how to anable Google Rating Boost, to encourage clients who share good reviews on Fresha to do the same on your Google profile.
What is Google Rating Boost
Google Rating Boost is a Fresha add-on designed to enhance your visibility and credibility on Google by encouraging clients who leave high ratings on Fresha to also share their review on your Google Business Profile. After finishing their appointment, we'll send clients a message requesting them to rate and review their service through Fresha and, if enabled, leave a tip.
For a monthly fee per active location, it prompts satisfied clients, based on their Fresha star rating, to leave a review on your Google Business Profile. These public reviews help boost your overall Google rating, which can influence how potential clients view your business’s quality and trustworthiness.
Before upgrading, make sure the "Thank You for Visiting" automation is enabled, either via email or text. If you're a team member, please contact the workspace owner to request permission for Account setup.
Set up your Google Business profile
You must have an active Google Business Profile for each location on Fresha.
- Start by creating your Google Business Profiles, if you don’t already.
- Confirm that the name and address of each location on Fresha match those on your Google Business Profiles.
Activate Google Rating Boost
- From the main menu on the left of your screen, go to the Add-ons icon.
- In the Integrations section, under Google Rating Boost, click on the View button.
- From the sign-up page, click Start now to begin setup.
- In the Enable Google Rating Boost view, review the monthly cost based on the number of active locations. To update your payment method, click Add credit/debit.
- Click on the Enable button in the top right corner to activate the add-on.
- Next, preview your Google review links to ensure each location is correctly matched to its Google Business Profile. When you're ready, click on the Continue button in the top right corner.
- In the Select a review trigger view, use the dropdown menu to choose the minimum star rating required to send clients a Google review prompt. Once selected, click on the Confirm button in the top right corner to finish setup.
- You’ll receive an email confirming your Google Rating Boost activation.
Once enabled, clients who rate your business on or above the review trigger you have set will be prompted to extend their review to Google.
We’ll match your location to your Google Business Profile using your business name and address. Double-check the Google review links to ensure clients are directed correctly.
If you see an "Action Required" message under the Google review links section, it means we were unable to locate your Google profile page. Please double-check your information and try again. If you need assistance, feel free to contact our Support team.
Disable Google Rating Boost
You can choose to disable your subscription at any time and keep using the feature until the end of the current billing month when your subscription ends.
- From the main menu on the left of your screen, go to the Add-ons icon.
- In the Integrations section, under Google Rating Boost, click on the View button.
- From the Google Rating Boost summary view, click on the Options button in the top right corner and select Disable add-on.
- Select an option from the drop-down menu under Why are you disabling?
- Reconfirm your cancellation by clicking the Disable now button.
Once disabled, you are still able to use your Google rating boost until the end of the current billing month when your subscription ends. You can renew your subscription at any time by following the same steps.
FAQs
- Client notification messages are enabled.
- The appointment was within the last 24 hours.
- The appointment is not in the future (must be above the red line in the calendar).
Pricing details for all Fresha add-ons, including Google Rating Boost, are available on our pricing page.
Clients receive the prompt once per location every 12 months after meeting the rating criteria. If they visit multiple locations, they may receive a prompt per location within 12 months.
No, Google Rating Boost does not support importing existing reviews. The add-on is designed to generate new reviews for your Google profile.
No, we automatically retrieve your Google review link using your business name and address. If not found, you can manually add it by selecting the correct address and saving the link.
Review stats can be found on your Google Business profile. While we track if a client views or clicks the prompt, we can't retrieve reviews for reporting due to Google’s restrictions.
No, reviews generated by the add-on remain on your Google Business Profile even after you unsubscribe.
No, Google Rating Boost only applies to reviews received after activation. Clients who left reviews before activation won't receive a prompt.
Google usually publishes reviews immediately after verification, but it can sometimes take 2-3 days or more.
Clients can leave a Fresha review and be prompted to leave a Google review if:
After their appointment, clients will receive a message to rate and review their service on Fresha and, if enabled, leave a tip. Clients providing positive feedback will then be prompted to leave a Google review seamlessly within the same process.
No, to enable or cancel Google rating boost, you need to log in to your Fresha account using a web browser.
You can adjust your review trigger level anytime by going to Add-ons, selecting Manage under Google Rating Boost, and then clicking View settings to make changes.