Set up services and memberships upselling
Increase sales and encourage repeat business by offering additional services and membership to clients at checkout. Learn how to enable service and membership recommendations for online bookings to boost booking rates.
Getting started
Before enabling upselling, you'll need to take the following steps:
- If you're a team member, you'll need to request permission to access Workspace settings.
- Create your full services menu.
- Create memberships.
- Create and publish your online profile on Fresha's marketplace.
Upselling services
Enabling upselling for services will suggest up to five additional services to clients when booking online.
Enable upselling for services
- From the main menu on the left of your screen, go to Settings.
- Click on the Scheduling category and then select Online bookings from the left menu panel.
- Next to Upselling, click on the Edit button to update the settings.
- Tick the checkbox next to Upsell services to suggest additional services when clients are booking online.
- Click on the Save button in the top right to update your settings.
Customize upselling for each service
To customize upselling for each service:
- Open the Catalog and select Service menu.
- Click on a service and select Edit.
- Select Online bookings from the menu.
- Under Upselling, enable the toggle to Upsell services.
- Select Edit under Services to select and Apply up to five services you want to offer clients as an upsell when they book this service.
- Enter the percentage value you want to Discount the upsell services by.
- Enable the toggle to Upsell memberships and choose from the following setting options:
- Select membership automatically:
Allow Fresha to select and upsell the cheapest suitable membership. - Set custom settings:
Choose to upsell either the cheapest, most expensive or specific memberships.
- Select membership automatically:
- Click Save.
When a client chooses a service, they will see the membership offer before finalizing their purchase. If they opt for the membership, they'll proceed to checkout to complete the purchase, applying the membership to the service.
Upselling memberships
Enabling upselling for memberships to offer the most suitable membership when clients book online.
Enable upselling for memberships
- From the main menu on the left of your screen, go to Settings.
- Click on the Scheduling category and then select Online bookings from the left menu panel.
- Next to Upselling, click on the Edit button to update the settings.
- Tick the checkbox next to Upsell memberships to suggest memberships to clients when booking online.
- Click on the Save button in the top right to update your settings.
FAQs
Yes, both can be enabled and customized in Workspace settings.
You can offer up to five additional services or one membership per service.
No, all selected upsell services will be discounted by the same amount selected under the primary service details.
Yes, once enabled and saved, upsell options appear to clients at checkout.
Yes, you can update the available membership plans anytime through your services menu and memberships.