One workspace.
Every conversation.
Introducing Fresha Connect. Client messaging and team chat, all in the place your business already runs.
Client Connect
One place for every client conversation
No switching tools. No lost messages. Every conversation lives on the client's profile, so you always have the full context. Included with every Fresha plan.
Fresha chat
Chat with clients directly from the workspace your team already lives in. No app-switching, no extra logins.
One inbox for the whole team
See what needs a reply and what's already handled, across every team and every location.
See the full history
Every thread stays with the client, whether the last message was yesterday or six months ago.
Linked to every client
Conversations save automatically to the client's profile, so you always have the full picture before you reply.
Share images & files
Send before-and-afters, inspo shots, or aftercare instructions, without leaving the conversation.
The personal touch, every reply
Quick, considered replies build the kind of relationships that last.
React within chats
React with emojis to let clients know you've seen their message, even when there's nothing to type.
Never miss a message
Real-time notifications make sure no message is missed, wherever your team or your clients are.
Client Connect, on autopilot
Link your very own AI Concierge to Client Connect to automatically reply to client messages and calls, using the same notes, history, and preferences your team would.
- Available 24/7, across calls and messages
- Replies to every client instantly, with full context
- Saves your team hours every week
Every reply, already personal
When a client messages, your team already has the full picture. Treatment history, preferences, allergies, even the colour formula from their last visit, all sit alongside the conversation, ready to use. Every reply feels considered, because the context is already there.
- See client history, notes, and preferences inside every conversation
- Pull up past formulas, allergies, and treatment details before you reply
- Take payments and rebook appointments without leaving the chat
Consistent at one location, or fifty
Client Connect grows with you. Every conversation, every preference, and every piece of context follows the client from site to site, so the experience feels continuous no matter where they book. Your team picks up where the last one left off, and your client never has to repeat themselves.
- Pick up conversations across locations without missing a beat
- Deliver the same quality of service at every site a client visits
- Keep full visibility across teams and locations from one central view
Team Connect
One place for your whole team
Channels, DMs, and updates, all inside the workspace your team already uses every day.
Team collaboration
Send instant messages to your whole team or to specific people, with no delays and no missed updates.
Dedicated channels
Group conversations by topic. Rotas, product launches, services, or anything else your team works across.
Focused threads
Threads keep side conversations clear, contextual, and out of the main channel.
Share images & files
Share before-and-afters, mood boards, and documents directly into any channel or DM.
Full message history
Every conversation is saved and searchable, so you can pull up any decision, update, or confirmation in seconds.
Notification control
Team members choose what to follow, so nobody gets buried in alerts they don't need.
Built into Fresha
No new apps, no extra logins. Team Connect lives alongside your bookings, schedules, and clients.
Shape Team Connect around how you work
Every business runs differently, and Team Connect adapts to match. Create channels for rotas, stock takes, social content, daily handovers, retail inspo, or anything else your team needs to stay aligned. However your business operates, your communication mirrors it.
- Create unlimited channels for any topic, team, or location
- Use direct messages and group chats for one-off conversations
- Add, archive, or restructure channels as your team evolves
From a team of five to a team of 500
Communication gets harder as businesses grow. Team Connect is built for that. Set up channels per location to keep each site focused locally, while operators get full visibility across the entire organisation. Team members moving between sites pick up conversations wherever they go.
- Set up dedicated channels per location, brand, or region
- Give operators full visibility across every site at once
- Let team members move between locations without losing context
Client Connect
One place for every client conversation
Included in Fresha subscription
Team Connect
All your team conversations, in one place
$2.95 per team member, per month
Optional add-on to your Fresha Business account
Actions speak louder than words
See how businesses are using Fresha Connect to streamline their operations
‘Every client message in one place. We've saved hours every week."’
Sophie L
Salon owner
Helping business owners grow with confidence
‘Team Connect got us off WhatsApp for good.’
Daniel R
Spa franchise owner
‘Six locations, one place to talk. Nothing gets lost.’
Priya K
Business owner
Your day,
perfectly organised
From fast bookings to seamless calendar management, Fresha gives you the tools to run your schedule with total ease. No hassle, no chaos, just flow.
Frequently asked questions
Discover more features
Scheduling
Effortlessly manage appointments, staff availability, and automated reminders to keep your day running smoothly
Client management
Keep detailed client profiles, notes, and histories in one place to streamline bookings and deliver personalised care
Team management
Easily manage your team's schedules, roles, permissions, and performance from one intuitive platform
Retail and inventory
Stay on top of retail and inventory with real-time stock insights, low-stock alerts, and simplified order management
Notifications
Engage clients with automated reminders, updates, and messages that keep them informed and reduce no-shows
Forms
Collect everything you need with fully integrated digital forms—consultations, intake notes, treatment plans, and more
Marketing and Promotions
Launch targeted campaigns that increase bookings, boost repeat visits, and strengthen client relationships
Payments
Take secure card, tap, swipe, and mobile payments—online or in-person—with fast, reliable processing
Reporting
Access powerful reports that reveal trends, track performance, and give you deeper visibility into your business
Point of sale
Run your front desk with a modern POS built for beauty & wellness—manage sales, tips, receipts, and inventory with ease
Online bookings
Grow your business with online bookings through your website, social channels, and the Fresha marketplace
Smart pricing
Automatically adjust your prices with dynamic rules that help maximise revenue during busy hours and quieter times
Product store
Offer clients a seamless way to shop for your products online with a customizable retail store experience
Loyalty
Turn every visit into a reason to return with a flexible loyalty system that rewards spending, milestones, and word-of-mouth referrals
Add-ons
Enhance Fresha with powerful extras that unlock deeper insights, automation, and more ways to grow
Built for business just like yours
Tried, tested and trusted by +140,000 businesses
What are you waiting for?
Partner with Fresha and start growing your business today
Download our mobile apps
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