Booking an appointment
Never miss a booking with your AI Concierge
Automatically answer calls and messages, schedule appointments, and help clients in seconds. Available 24/7 and fully synced with your Fresha account.
Always on,
always booking
Answer calls and messages automatically, keep clients happy, and fill gaps in your calendar.
Takes calls
Never miss a call, even when you're with a client. Your AI Concierge answers instantly, understands what clients are asking for, and handles it, so you can stay focused on the person in front of you.
Replies to messages
Never leave a client on read. Your AI Concierge replies to messages in seconds, handling FAQs, booking queries, and follow-ups so every client feels taken care of.
Manages bookings
Books and reschedules appointments automatically in your Fresha calendar. Clients get what they need, and your schedule stays perfectly up to date.
Answers questions
Got clients asking about parking, pricing, or what to expect? Your AI Concierge handles the common questions so your team doesn't have to.
Transfers calls
If clients need to speak with you directly, you can set up a transfer number and your AI Concierge will pass the call along so you can pick up where it left off.
Passes on messages
Sometimes a client needs a little extra help. When that happens, your AI Concierge takes a message and passes it straight to your team.
Hear AI Concierge in action
Listen to real examples of AI Concierge booking appointments, rescheduling clients, and answering common questions.
Rescheduling an appointment
Questions for an appointment
Customizable
Built around your brand
Set up your AI Concierge so it feels like part of your team from day one
- Choose the voice, accent, and tone that fits your business
- Give your AI Concierge a name and personality
- Welcome clients with a personalised greeting
Knowledge base
Knows your business inside out
Your AI Concierge connects directly to your Fresha account, so it understands everything from your services and schedule, to your clients and business settings
- Add answers to common client questions
- Sync with your Fresha calendar and client list
- Deliver a more personalised experience every time someone calls
Tailored to you
You set the rules
Simple to set up, easy to manage, and made to be tailored to your business.
- Use your existing business number or create a new one
- Choose when calls are handled by AI and when they're
transferred to you - Every call is recorded and transcribed so you can always check in
Always on,
always helpful
Answer calls and messages automatically, keep clients happy, and fill gaps in your calendar
Always on
Works 24/7, even outside opening hours or during busy periods.
Always has the answer
Knows your calendar, services, staff, and policies so it can answer clients instantly.
Consistent experience
Every caller gets the same friendly and professional experience.
Take multiple calls at once
Busy period? No problem. Your AI Concierge can manage several calls at once.
Multiple languages
Let clients communicate and book appointments in their preferred language.
Choose your own number
Keep your existing business number or create a new one.
Actions speak louder than words
See how businesses are using AI Concierge to handle calls and messages.
‘I used to lose bookings every weekend when I was with clients. Now my AI Concierge handles everything’
Sarah M
Salon owner
Helping business owners take care
‘My clients used to wait hours for a reply. Now they get answers instantly, even at midnight’
James T
Barber
'My clients love it. Half of them don't even realise they're not texting a real person.'
Kyle Roberts
Business owner
‘I can finally focus on the client in front of me, knowing every other one still gets a reply.’
Marie L
Salon Owner
AI Concierge
Only $99.95 per location, per month
Optional add-on to your Fresha Business account
Frequently asked questions
AI Concierge is an AI-powered phone receptionist built into Fresha. It answers inbound calls on behalf of your salon, spa, barbershop, or clinic — booking appointments, rescheduling or cancelling existing ones, and answering common client questions. It picks up in under two seconds, handles multiple calls at once, and works 24/7 so you never miss a booking.
The AI Concierge can:
- Answer client questions in real time
- Book, reschedule, and cancel appointments
- Take messages or transfer calls to you when needed
- Work 24/7, even outside opening hours
When a client calls your business number, AI Concierge picks up automatically. It greets the caller using your chosen business name and voice, then handles the request — whether that's booking an appointment, moving one, or answering a question about your services. If the caller needs a human, the AI can transfer the call to a team member or take a message.
Yes. AI Concierge connects to your live Fresha calendar in real time. It sees your services, prices, staff schedules, and available time slots, then books the appointment directly — no double-bookings, no manual entry. The booking appears in your Fresha calendar instantly, just as if you'd made it yourself.
Yes. AI Concierge can move or cancel existing appointments during the call, following your business's cancellation and rescheduling policies. If a cancellation would trigger a fee under your policy, the AI informs the client before proceeding.
AI Concierge can transfer the call to a team member in real time, or take a detailed message and send it to you. You control the escalation rules — for example, you can have the AI always transfer for certain request types, or only offer a transfer if it can't resolve the query itself.
Yes. AI Concierge is available around the clock — evenings, weekends, and public holidays. Clients calling outside your opening hours can still book, reschedule, or cancel appointments. This means you capture bookings you'd otherwise lose to voicemail or missed calls.
AI Concierge pulls directly from your Fresha account. Your service menu, pricing, staff rosters, and calendar availability are all synced automatically. When you update anything in Fresha — add a new service, change a price, block out staff time — the AI has the latest information on the next call.
No. There is no separate configuration. AI Concierge reads your existing Fresha service catalogue, pricing and availability. If your Fresha account is already set up, the AI is ready to go.
Yes. You choose a name for your AI receptionist, select a voice and accent, and write a custom greeting. This means callers hear a voice that matches your brand. The AI always discloses that it's an AI assistant — this is built in and cannot be turned off.
Yes. AI Concierge can understand and respond in multiple languages. It detects the caller's language and responds accordingly, making it suitable for businesses with a multilingual client base.
Setup takes minutes, not days. Because AI Concierge reads your existing Fresha services, staff, and calendar, there's no manual data entry. You choose your AI's name, voice, and greeting, review your preferences, and you're live.
No. AI Concierge runs entirely through Fresha — no additional hardware, phone lines, or third-party software required. It works with your existing business phone setup.
Every call handled by AI Concierge is logged with a full transcript. Call recording is available and can be enabled in your settings — when recording is active, the AI informs the caller at the start of the call to comply with local regulations. You can review what was said, what was booked, and what was escalated from your Fresha dashboard.
Yes. AI Concierge operates within Fresha's existing security infrastructure. Your business data and client information are handled with the same encryption and data-protection standards that apply across the Fresha platform. The AI only accesses the information it needs to handle each call.
Discover more features
Scheduling
Effortlessly manage appointments, staff availability, and automated reminders to keep your day running smoothly
Client management
Keep detailed client profiles, notes, and histories in one place to streamline bookings and deliver personalised care
Team management
Easily manage your team's schedules, roles, permissions, and performance from one intuitive platform
Retail and inventory
Stay on top of retail and inventory with real-time stock insights, low-stock alerts, and simplified order management
Notifications
Engage clients with automated reminders, updates, and messages that keep them informed and reduce no-shows
Forms
Collect everything you need with fully integrated digital forms—consultations, intake notes, treatment plans, and more
Marketing and Promotions
Launch targeted campaigns that increase bookings, boost repeat visits, and strengthen client relationships
Payments
Take secure card, tap, swipe, and mobile payments—online or in-person—with fast, reliable processing
Reporting
Access powerful reports that reveal trends, track performance, and give you deeper visibility into your business
Point of sale
Run your front desk with a modern POS built for beauty & wellness—manage sales, tips, receipts, and inventory with ease
Online bookings
Grow your business with online bookings through your website, social channels, and the Fresha marketplace
Smart pricing
Automatically adjust your prices with dynamic rules that help maximise revenue during busy hours and quieter times
Product store
Offer clients a seamless way to shop for your products online with a customizable retail store experience
Loyalty
Turn every visit into a reason to return with a flexible loyalty system that rewards spending, milestones, and word-of-mouth referrals
Add-ons
Enhance Fresha with powerful extras that unlock deeper insights, automation, and more ways to grow
Built for business just like yours
Tried, tested and trusted by +140,000 businesses
Massage Salon
Spa
Fitness
Personal Trainer
Salon
Therapy Centre
Tattooing & Piercing
Tanning Studios
Massage Salon
Spa
Fitness
Personal Trainer
Salon
Therapy Centre
Tattooing & Piercing
Tanning Studios
Massage Salon
Spa
Fitness
Personal Trainer
Salon
Therapy Centre
Tattooing & Piercing
Tanning Studios
Massage Salon
Spa
Fitness
Personal Trainer
Salon
Therapy Centre
Tattooing & Piercing
Tanning Studios
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