Fresha Feature update: Smarter, More Flexible and Advanced Commissions for Enterprise Selfcare Businesses

Not every commission structure works for every business. As your team grows, your services expand, and demand shifts across clients, categories, and locations, the way you reward performance needs to evolve with it.

At Fresha, the world’s leading AI-powered booking platform for beauty and wellness, we’ve always helped businesses manage team compensation with clarity and simplicity. Now, we’re taking that further by giving partners the highest levels of control, flexibility, and precision to design commission structures that reflect how their business truly operates, from single location businesses to complex, multi-location and franchise enterprises. Fresha’s new commissions capabilities are the most advanced in the industry, with the high degree of flexibility to customise how employee and freelancer commissions and incentives fit their needs

These powerful updates to commissions on Fresha, are designed to help you incentivise your team more effectively, align rewards with performance, and unlock new opportunities for revenue growth. Because commissions should not be one-size-fits-all. They should reflect the structure, priorities, and pace of your business.

With these latest updates, Fresha delivers a more intelligent approach to team incentives, combining enterprise-level commission control with the intuitive experience modern self-care businesses need to move quickly, stay agile, and scale with confidence.

More control over how commission is earned

Not all incentives drive behaviour in the same way. Sometimes, the goal is to reward steady progression. Other times, it is to create a stronger performance moment that encourages your team to push further and unlock more value within a sales period.

With this update, you can now choose how commission tiers are applied when a team member reaches a sales threshold.

For example, if commission increases from 10% to 20% after $400 in sales:

Progressive: 20% applies only to sales made after the threshold is reached

Retroactive: 20% applies to all eligible sales made during the sales period once the threshold is met

This gives you ultimate flexibility to design incentive models around the behaviours you want to drive, whether that is consistent progression or stronger short-term motivation for high-performing teams. This commission functionality comes with industry leading reports and analysis to help businesses understand their performance in a snapshot.

For growing beauty and wellness businesses, this level of control makes it easier to align commission structures with commercial strategy, not just activity. It reflects a more advanced and intentional approach to performance incentives, setting a new benchmark for commission design in the self-care industry.

More flexibility across your entire business

Performance across modern selfcare businesses rarely sits within a single category. Revenue is often driven by a combination of services, retail, memberships, and packages, and commission structures should reflect that reality.

With Global Commission Tiers, you can define custom groups of items across different product types and apply tiered commission rules to them as a whole.

That means you are no longer limited to setting commissions within individual silos, such as services or products. Instead, you can reward team members based on their contribution across the combinations of offerings that matter most to your business.

Whether you are combining treatments with retail, incentivising membership growth, or creating targeted commission groups around key revenue drivers, you now have the flexibility to design commission structures that align with how your business actually operates.

For multi-service, multi-location and enterprise businesses, this creates the most cohesive and strategic way to drive performance across teams. It also reinforces Fresha’s position as delivering one of the most flexible but advanced  commission systems in the industry, supporting complex business models without adding operational complexity. Fresha continues to expand its operational capabilities for enterprise and premium selfcare businesses, and commissions are just another example of how it’s setting the standard for the industry.

More precision at the service level

Not every part of a service is sold in the same way. Add-ons, in particular, are often driven by upselling, personalisation, and in-the-moment recommendations at the point of service.

With Commission Rates for Service Add-ons, you can now set custom commission percentages specifically for add-ons, instead of having them inherit from the main service. 

This gives you more precise control over how upsell behaviour is rewarded, whether you are encouraging upgrades, increasing average ticket value, or creating more personalised client experiences.

For self-care businesses focused on maximising revenue per appointment, this unlocks a more intentional and effective way to incentivise performance at every stage of the client journey. It ensures your commission structure supports both client experience and commercial outcomes. 

More control over when you incentivise performance

Demand is not evenly distributed across the week. Some days are consistently busier, while others need additional incentive to help fill the calendar and make better use of available capacity.

With Day-Based Commission Rates, you can set different commission percentages depending on the day of the week.

This allows you to align incentives more closely with real demand patterns, whether that means strengthening performance on quieter days or rewarding peak-time activity more strategically.

By linking commission structures directly to scheduling patterns, you can create a more balanced demand profile, improve utilisation across your calendar, and build a smarter, more predictable revenue model.

For modern beauty and wellness businesses, this turns commissions into a strategic lever for shaping demand, improving efficiency, and driving more consistent performance across the week.

More control across locations

Not all locations perform in the same way. Some sites naturally attract higher demand, while others require stronger incentives to support growth, staffing, or client acquisition.

With Location-Based Commission Rates, you can set different commission percentages depending on where a service is delivered.

This gives you more flexibility to support quieter locations, encourage team members to work across your network, and align compensation with the realities of multi-location performance.

For enterprise and multilocation  beauty and wellness businesses, this creates a more strategic way to balance demand, optimise team allocation, and build commission structures that support long-term expansion. It is powerful enough for complex location strategies, while remaining simple to manage day to day.

A complete commission and payout system, built to scale

Commissions on Fresha are designed to work seamlessly as part of your day-to-day operations, from earning through to payout.

Every sale made by a team member, whether it is a service, product, membership, or package, is automatically tracked and calculated in real time. Commission earnings are combined with wages, tips, and adjustments, and flow directly into structured pay runs, ensuring accurate and reliable payouts across your entire team.

You can structure commissions at both a workspace and individual level, applying fixed or tiered models depending on role, performance, and business needs. This allows you to manage diverse team structures while maintaining consistency and control as your business scales.

Fresha also supports more complex service scenarios, including appointments involving multiple team members. In these cases, commissions are automatically calculated and split based on the value of services delivered, ensuring fair and transparent compensation without manual intervention.

When it comes to paying your team, everything is centralised in one place. You can review earnings, apply adjustments, and complete pay runs with full visibility into how each total is calculated. Payments can be sent directly to a team member’s Fresha wallet or linked bank account, with clear breakdowns shared for complete transparency.

With built-in reporting across team members, services, and locations, you have the insight needed to monitor performance, optimise incentives, and manage payroll with confidence.

This end-to-end system is what makes Fresha’s commissions not just flexible, but truly scalable, delivering enterprise-level control in a system designed for everyday use.

Built for modern self-care businesses, designed to grow with you

These updates represent a major step forward in how commissions work on Fresha, delivering a best-in-class level of flexibility, control, and optimisation for beauty and wellness businesses.

By combining flexible tier structures, cross-category incentives, and more granular control across services, add-ons, days, and locations, you can now design commission models that truly reflect your business, your team, and your goals.

It is not just about adjusting percentages. It is about building smarter incentive models, driving stronger performance, and creating a more resilient, scalable business. 

With Fresha, your commissions now work with the same level of flexibility, precision, and ambition as the businesses they support. For self-care businesses looking for the most advanced commission system in booking software, Fresha delivers an industry-leading solution designed to scale with you.