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As a first time client, I was thoroughly impressed with the service which I received at The Spa Lounge. Due to a scheduling mix-up, the salon actually was not opened today (Whit Monday) despite my making an appointment approximately two weeks ago. My first interaction with Niki was over the phone this morning, when she not only apologized for the error, but actually gave up her morning to meet me at the salon. The care, professionalism and attention to detail exhibited during the appointment was unmatched. This was easily the best Brazilian wax I've ever had! I will definitely be back.

Danielle H.

1 Jun 2020

2nd wax appointment knocked out the park great job Patrice dealing with me smooth results as always see you next month

Melissa L.

1 Nov 2024

Marisha always gets the job done! Lashes that last and fit my eye shape. Thank you!

Leah D.

2 Aug 2024

Lovely owner. Great service. I am a tourist over from the UK so was nervous about getting a wax from someone other than my regular one. I walked to the salon from Carlisle Bay but recommend getting a bus or taxi if you don’t like walking. Owner sent directions before apt with detailed instructions. Got a very warm welcome and she even cut my partners hair whilst he waited and put on paw patrol for my daughter. Wax was the exact same as back home. They listened to what my normal service was like and replicated it.

Joanna M.

3 Jan 2025

Wonderful experience. I had my brows and lashes dyed and brow wax. Great attention to detail and I found Kibibi to be very personable. I will be a regular customer.

Myrna R.

5 Jan 2022

I’ve been a longtime client for makeup and waxing services. However, I finally took the step and got the microblading service done for my eyebrows. Tarin was so thorough! She explained everything before we got started and answered any questions I had. She made sure I was comfortable throughout the service and honestly (as someone who isn’t the most comfortable with needles) it was pretty painless. My brows are gorgeoussss and I couldn’t be happier!

Ashleigh P.

6 Aug 2025

Never felt so comfortable i love my lashes and brows can not wait for my second time around

kemi H.

10 Dec 2025

Great customer service as usual. This was my first time trying the Brazilian wax process. I was made to feel comfortable and the procedure was not as painful as I anticipated.

Sandra B.

12 Nov 2023

Tina was so knowledgeable about general physiology that she was able to understand how an underlying condition i had affected my skin and work to suit. She's also extremely personable and made me feel so very comfortable with my bikini wax, i might let her do a brazilian next time and i SWORE i could never show myself to a tech like that, she made me feel THAT comfortable. In a nutshell - kind, efficient, great quality and price.

Ramona G.

16 Apr 2022

Lovely modern saloon, very professional service ( pedi and brow wax) friendly staff, will definitely return.

Sara L.

18 Dec 2020

I've never had my lashes done until I met Bri. I literally just close my eyes, let her work her magic and guess what... She NEVER disappoints💕💁🏾‍♀️. This time around I got my brows shaped and guess what AGAIN... those were BOMB too.😁💕💁🏾‍♀️ (As expected). She's super professional and very patient.✨ I always recommend her to the many people who compliment me on and ask about my lashes. She's a gem 💎

Raneisha H.

18 Jun 2022

Painless wax process and very thorough.

Alicia W.

19 Sep 2025

Such a beautiful and warm, cozy space. It was my first time having anything done to my lashes and such a 10/10 experience!! I looove my brows & lashes!!! Plus, Maia’s so gentle and attentive, would definitely recommend anyone to book with her :)

Kaede A.

20 Dec 2025

While the procedure was generally less painful than a regular tattoo, there was some mild discomfort/sensation similar to small paper cuts. Shauna was very patient and answered my questions without fail. Would I get your eyebrows microbladed again? YES. It’s definitely worth the investment for me. I love not having to do my brows! I also like that it’s semipermanent so if I want to change my brow shape, I can in a year or so.

Sharon T.

26 Mar 2025

I had a great experience! The eyebrow shaping was done perfectly, and the overall atmosphere was so relaxing. The customer service was excellent—friendly and professional. I’m already looking forward to my next appointment!

Camille W.

27 May 2025

My mother is in love with her new brows. She loved the experience and Alicia's professionalism.

Natasha B.

28 Oct 2025

Appointment started on time, Kim was excellent with the wax, she was gentle and attentive to my problem areas, i felt extremely comfortable, The young lady who did my body scrub and massage I am so sorry I cant remember her name because......she was amazing!!!

Naomi B.

28 Jul 2025

Had a brow shaping appointment and it was quick and easy! Loved the experience

Keisha R.

30 Aug 2025

I loved the patience and the time that was taken to get to know likes and dislikes, that was refreshing. The spa was beautiful, comfortable and clean i liked that, I even fell asleep during my chin and brow waxing, now who does that during a waxing, that only shows how good Al is that one can sleep while hair is being ripped from ones face. Excellent

I usually get a wax and my hair done. This time I got my nails done , as usually service is great. I love my nails!!!!!!’

The customer service was great and the service even better. Remi made sure I was comfortable at all times and was pleasant and friendly the entire time. I love both my wax and my facial. My underarms are smooth and my skin is glowing.

This was my very first wax and I couldn’t have asked for a better experience. She is so kind, patient and knowledgeable. She really took the time to make me feel comfortable, explained everything and made the process way easier and fun. I am so glad I found her and will definitely be coming back. Highly recommend!

Great experience! The studio was very relaxing, almost fell asleep. Loved my eyebrows after. 10/10 experience.

Very relaxing experience and the brows on point

Debbie M.

2 Aug 2025

These ladies are experts at brows and lashes. Welcoming, very clean and comfortable surroundings.

Diana M.

2 Oct 2025

This was my 1st Brazilian wax with you, and you were gentle and the process was bearable. Thank you!

Ellé A.

5 Nov 2023

It was first time doing a wax, while the initial feeling was a shock, Kesha made sure I was comfortable and allowed me a couple minutes to breathe. Overall the experience was new and I was in good hands, definitely continue waxing in the future .

Hariet M.

5 Jun 2024

My brows always look amazing and the experience is always pleasant! The only person I trust to touch my eyebrows!

Gabrielle B.

7 Mar 2023

My eyebrows on fleek!! Loved my experience as usual

Keisha R.

14 Jan 2026

My lamination class with Shauna was nothing less than amazing . Shauna is patient and thorough in her style of teaching. I came because I wanted to perfect my brow work and produce swoon worthy brows. I left armed with the tools needed to execute my vision and the confidence boost necessary to approach this technique that I once s

Kibibi B.

26 Jan 2026