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Morgan was absolutely fantastic during my third lobe piercings appointment today - she was really clear and reassuring and allowed me to be picky with placement and my choice of jewellery without hassle! The piercing itself was extremely smooth, fast, and almost pain free, with no discomfort at all in the hours after! Best piercing to date and I'll definitely be heading back to Morgan for my next appointment (as soon as I've worked out what to have next!). Thank you so much Morgan for making the whole experience so fab! 🫶🏻

Laura S.

11 Oct 2025

Wonderful place. Very calming & aesthetically pleasing. The staff are a lovely bunch of smashers, friendly, calming, polite & really helpful with assisting where piercings would look good. I had Leah & she was just fab & Morgan was there & she is a reel darling. Had Conch & Flat x 2 & also a replacement for a year old piercing that I had been unable to remove. Would definitely advise those of you looking for piercings wherever on you bod to definitely go to Empress Piercings ❤️

Sian Y.

30 Sep 2025

Morgan was extremely helpful during my design consultation today! She talked me through the various pieces of jewellery available in a clear and thorough way, and provided clarification in response to all the questions I raised. I’m really looking forward to hopefully returning for my piercings soon! Thank you Morgan! 🫶🏻☺️

Laura S.

12 Sep 2025

Went in with a friend and ended up getting a piercing as well! Morgan was so warm and welcoming and down to earth! Amazing service! First time in the Cardiff Branch! I always recommend Empress to anyone considering getting a piercing!

Sian M.

12 Sep 2025

Always reliably amazing. Morgan is super cool and helped me out again with my conch and love piercing. I needed the conch put back in and no problem. Super friendly and down to earth. Chose to replace my daith and helix too (forget their name)! Also helped my teen with their piercing - they needed to take out their piercing. It's always a pleasure to go to Wellfield road or any Empress store. My ears are clean, got new look and feeling good. Thank you!

Violetta C.

26 Aug 2025

We had a great experience today with the team at Empress. Thank you for making my child feel so welcome during their first ear piercing.

Sarah K.

30 Jul 2025

What a fantastic positive piercing experience! Courtney was fabulous! we took our little one to have her ears done today the staff were nothing short of incredible with her! Will defo be back and will recommend your services!! Thank you ladies for making her first piercing such a positive one! Xx

Gemma A.

20 Jul 2025

Courtney was lovely. Very welcoming. I'd come for an earlobe jewellery change at 8wks. All good.

Bethan J.

7 Jan 2026

Absolutely amazing! Morgan is fantastic with placement, advice and overall piercing process! She looks after you from start to finish! I keep coming back for more piercings! Couldn't find better care if I tried! Can't wait to come back for more! Thank you Morgan! You make my piercing experience absolutely incredible!

Lüis K.

5 Jan 2026

Super fun! Will be coming back for another piercing

Freya H.

3 Jan 2026

Really lovely and clean studio. Courtney is professional, talked through every single step of the process and made the process as efficient as possible. I left with the aftercare instructions which Courtney outlined clearly. Really happy with my experience and will definitely be going back.

Caryl M.

2 Jan 2026

Jade is such a legend, very talented and lovely. I am beyond happy with my piercings from them and will be going back for some more. Diolch !!⭐️⭐️⭐️⭐️⭐️

Dana B.

17 Dec 2025

My 7 year old daughter had her ears pierced and Morgan made her feel ant ease, taking the time to explain everything and make it an enjoyable and relaxed experience. My daughter was so pleased and has been showing everyone her new earrings and certificate. Thank you!

Bridie W.

12 Dec 2025

I got my nose pierced today and had the BEST time! Morgan was so patient with me (I’m seriously so indecisive 😭). I’m so grateful for such an amazing experience, everything was done with total professionalism, and I felt completely comfortable the whole time. I absolutely love my new piercing and couldn’t be happier! 💖✨

Trishana F.

29 Nov 2025

Morgan made me feel really relaxed and helped me choose stunning jewellery for my new piercings! I couldn’t have asked for a better experience

Phoebe M.

28 Nov 2025

Absolutely love my vertical industrial. Morgan was amazing, explaining everything, and she was so excited to do my piercing. Will definitely be back for more

Nicky W.

13 Nov 2025

I had a fab time with Ksenia today - she's so lovely and a lot of fun. She did an absolutely amazing job with my new daith piercing, I'm obsessed with it!

Hannah L.

13 Nov 2025

I had x3 helix piercings done by Ksenia. I usually hate getting piercings but I was so relaxed and managed to make it through all 3 in one sitting! Thank you so much for making me feel at ease, I’ll 100% be back for more ❤️

Leo O.

9 Nov 2025

Fantastic eyebrow piercing with Ksenia. Ksenia was super friendly, informative and calmed my nerves! Will deffo be coming back :) Thanks Ksenia!

Ellie A.

2 Nov 2025

Got pierced by Ksenia yesterday and the experience couldn’t have been better! I felt so comfortable and relaxed. Information about aftercare was so clear, would recommend 100%!

lexi m.

11 Oct 2025

Had piercings before with Morgan and since the first one I loved it. I got the conch now and I was quite scared but they made it really fast and it was lovely. Couldn’t choose of the jewellery so they helped me and I do not regret anything. Lovely experience because I keep coming back and I will keep on coming back for more.

Nuria B.

6 Oct 2025

thank you so much!! i am a really nervous getting piercings but morgan was super sweet and made me feel so at ease! thank you and love the piercing :) <3

Scarlett R.

4 Oct 2025

Excellent service from Morgan. Beautiful piercings and jewellery

Christine S.

30 Sep 2025

Getting my belly button re-pierced was much easier than I had thought. The team was friendly and very helpful. The piercing was efficiently done, thank you.

Kara W.

20 Sep 2025

I got my first cartilage piercing ever and it was my first time with them. It was an amazing experience and I would highly recommend. I got pierced by Morgan and they were lovely; made conversation even though I was shy and made me feel comfortable. They were very professional and did a very good service. They talked through all the process and gave me a really detailed instructions and information about the piercing. Once again, highly recommend to go and I will definitely go there again for my next piercing 💗.

Nuria B.

16 Sep 2025

leah was lovely and very informative , will be coming back here for future piercings :))

Kezi H.

16 Sep 2025

Our experience with Morgan was nothing short of excellent! She was patient, kind and knowledgeable and made my daughters first piercing experience a positive one! 100% recommend Empress.

Lisa N.

13 Sep 2025

Morgan at Empress Piercing was amazing! Knowledgeable, informative and reassuring. She did an anatomy check to make sure the piercing was right for me and guided me through jewellery options. Her cleanliness was not only what you would expect from a piercer but so much more. I was so impressed with everything during my appointment, and most importantly, the piercing (septum) barely hurt! Will definitely book with Morgan again!

Nena L.

12 Sep 2025

Obsessed with my nails and had a wonderful time talking Lia's ear off about books, horror movies, vampires, tattoos, and Over The Garden Wall. I've recently grown my nails out after having them damaged elsewhere, and Lia really took the time to be gentle on my nail bed and keep them healthy for me while also giving me the look and length that I wanted. They feel strong and secure and my hands look like my own again! Thank you 🖤

Would highly recommend Empress. Had my 2nd lobe piercing today having not had piercings done for 25 years. Courtney was so friendly happy to explain things several times was very quick and pretty much pain free.