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I visited Empress Piercing in Cwmbrân and was taken care of by Tom. This was my second nose piercing, after a very painful/traumatic failed attempt a few years ago at a different studio. Tom immediately put me at ease with his professionalism, his friendly attitude and general 'bed-side manner'! The piercing was excellent - about 1% of the pain I felt last time, and Tom talked me through every stage. He was also very clear on aftercare instructions. I will certainly be back for more piercings, and will ask for Tom whenever he is available.

Chris B.

8 Dec 2024

Walked in to get the other side of my nose pierced. Tom was super friendly and put me at ease straight away! Tom lined up my new piercing with the other side perfectly. Would definitely come back and again!!

Mollie Y.

29 Jan 2026

Courtney was amazing from the get go. She made me feel so at ease, explained everything clearly before doing my septum piercing and the hygiene levels were top notch as well as the aftercare explanation, im very happy with my new piercing, I always go to empress for my piercings and wouldn't go anywhere else, great studio, great staff

Claire T.

16 Dec 2025

Tom pierced my nose, my daughters belly button and my partners scaffold .. he’s so lush.. talked through every step and kept my daughter so calm .. we love going to empress for our piercings

Kim L.

9 Dec 2025

Lauri was amazing with my daughter's nose piercing. She talked my daughter through the experience and kept her calm. My daughter loves her new piercing. Thank you Lauri

Sammy P.

21 Oct 2025

Had a nose piercing today done by Laurie, she was great she was gentle and explained everything thoroughly.

Clare H.

10 Oct 2025

Although I had the wrong nose for a septum piercing, the artist I had, Lauri, was amazing and I ended up getting a nose stud which looks amazing. Will definitely be going back!

Chloe N.

19 Jul 2025

Cannot fault this place! I took my daughter for nose piercing today and Adele was fab, she put my daughter at ease and talked her through the process and gave lots of information on after care. Amazing. Highly likely be back for more soon ☺️

Leanne F.

6 Jul 2025

Had 2 new piercings today, always choose to come back here (as I have several times now). Also convinced my mum to have her nose pierced and Tom helped her throughout. The place to come for piercings!

Carley G.

18 Jun 2025

Very clean tidy looking shop. Best experience i’ve had in a piercing shop so far. Tom who done the piercings was very friendly and respectful, ensured it was clean and cleaned after it was pierced. Would definitely go again. Thank you!

Jason S.

4 May 2025

As always Tom was amazing! Only in for a change of ball on my nose piercing but he went above and beyond. Was feeling a bit low today, a lovely chat with Tom and everything seemed so much better. Thanks Tom. See you soon for my next one xx

Jade W.

5 Dec 2024

Had a nose piercing done by Beth, such a lovely experience, the placement was perfect and overall she was very very lovely, couldn't be more pleased :)

Chloe B.

2 Jul 2024

I was very nervous having a nose piercing but the staff were very lovely and I was really impressed.

Charlotte C.

26 Jul 2023

I didn't have an appointment, I just walked in to have a jewellery change on helix piercings. I asked if they could do a conch piercing for me as well. Emily was so gentle and reassuring. They have always been so professional at Empress, I wouldn't go anywhere else.

Sonja C.

11 Feb 2026

Emily was amazing ! One of the easiest piercings I've ever had - and I've got a few !! Very knowledgeable, friendly and best of all highly recommended. I wouldn't go anywhere else for a piercing

Vicki G.

15 Jan 2026

emily is always so kind and helpful! whether it’s a new piercing or just a downsize, i always feel welcomed and in good hands. the only place i trust to get pierced

Millie P.

14 Jan 2026

My daughter had her ears pierced for the first time today and I couldn't have wished for a better experience l. Adele my my daughter at ease from the moment we got into the room. Would definitely recommend Empress Piercing Cwmbran

Cerys P.

27 Dec 2025

Tom gives such a safe and comfortable environment to get pierced in and I am so glad I’ve had the pleasure of having all my newest piercings done by him. I love our interactions and his support throughout the process, I look forward to more in the future with him!

Mel W.

13 Dec 2025

Took my 8 hear old to get her ears pierced. Yom was bubbly, friendly and explained every step clearly. He was careful with the piercings. Would recommend Tom to anyone getting piercings and especially children, hes really good with them. Thankyou!

Kate E.

22 Oct 2025

As always, a great appointment with Lauri. She always makes me feel comfortable getting pierced and ALWAYS builds me up and leaves me walking out with a bit more confidence than I walked in with! 7 piercings down and more planned, will always book with Lauri!

kate o.

11 Oct 2025

Absolutely amazing experience was made to feel very welcome and comfortable on arrival! Great chat! Felt at ease throughout my piercing was great at making sure I was happy prior to completing piercing. Was blown away to hear profits go to supporting breast cancer 🎀 means alot to me after loosing my auntie to breast cancer. Purchased after care loved how explained everything and gave brilliant aftercare card. Highly recommend for piercings 👌

Sarah T.

7 Oct 2025

Had my flat pierced by Emily, she was so wonderful and helpful, truly created a positive atmosphere were I felt comfortable and happy! Would never go anywhere else, (Cwmbrân) Empress Piercing truly is the best!

Ffion B.

30 Sep 2025

Had my central eyebrows pierced by Laurie, she was super patient with me when I was deciding on placement and she lined them up perfectly. Such a lovely experience and such a lovely piercer! Thank you I’m obsessed with my new piercings <3

Angharrad J.

30 Aug 2025

Great, pierced my daughter's nose was very patient and informative thank you

Charlotte C.

30 Jul 2025

Will not go anywhere else for my piercings, Emily did my medusa piercing today and talked me through the entire process, minimal pain, hygiene levels are top notch, great team that go above and beyond

Claire T.

26 Jul 2025

The staff was lovely and loving and caring and I would recommend them for piercings and they are so lovely people and good customer service skills and this lovely lady she been so nice to me and when she did my piercing and she told me to breath in and breath out and I just want to thank everyone really appreciate 🥹🥹🥹❤️

Parveen M.

25 Jul 2025

I had the pleasure of Adele being my piercer. She was exceptionally professional and charismatic. Ensuring all equipment was sterilised and cleaned beforehand. She checked in throughout the appointment, ensuring I was comfortable to continue and happy with the progress. I also witnessed another staff member there talking with a young girl and reassuring her and making her comfortable for her first piercing. The finished piercings are healing nicely without any signs of infection. The central location in Cwmbran and skill of those working here make it my future go to for all piercings!

Joshua O.

19 Jul 2025

I seen Emily today to change the bar in my labret piercing and decided to get my nose pierced while I was there, she was an absolute sweetheart and talked me through every step, the cleanIiness and hygiene standards are very high level, ive had a few piercings now with empress and wouldn't go anywhere else, such a lovely bunch of staff and nothing is too much, also had 15% off today as a birthday gift.

Went to get my septum pierced but unfortunately I didn't have the anatomy so I went with my nostril instead. I was very anxious about getting pierced but they were amazing with me and really put me at ease! I was talked through the whole process I'd highly recommend Empress piercing and will definitely be back for another after such a lovely experience. Thank you very much 😊

Managed to get my nose piercings changed at notice after losing yet another piercing ball 🤣 Thanks Georgia for fitting me in, great as always! I'll be back soon 😊