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Went in with a friend and ended up getting a piercing as well! Morgan was so warm and welcoming and down to earth! Amazing service! First time in the Cardiff Branch! I always recommend Empress to anyone considering getting a piercing!

Sian M.

12 Sep 2025

They’re all so lovely in the Cardiff branch. I love going in - I always get such a lovely welcome. You’re always guaranteed to be well looked after! 😊

Nena L.

23 Jan 2026

Amazing experience at the new Cardiff shop. Courtney did a fantastic job with my seven year old daughter. The shop is clean and incredibly professional. We’ll definitely be back! 🙌🏽❤️

Nena L.

20 Jul 2025

I got my nose pierced today, great quality jewellery. Really quick and professional service. Morgan did my piercing and was really nice, all staff I spoke to were lovely. 10/10

Jahana K.

27 Jan 2026

I got my nose pierced today and had the BEST time! Morgan was so patient with me (I’m seriously so indecisive 😭). I’m so grateful for such an amazing experience, everything was done with total professionalism, and I felt completely comfortable the whole time. I absolutely love my new piercing and couldn’t be happier! 💖✨

Trishana F.

29 Nov 2025

I got my vertical labret pierced a month ago and I’m so glad I went through with it! The shop was super clean and the piercer made me feel relaxed and informed throughout the process. The piercing itself was quick—just a sharp pinch and some pressure, then it was over. I would definitely recommend empress and will be going back for more piercings.

Leah M.

26 Aug 2025

As always Morgan is an absolute star. Mega knowledgeable, confident and highly recommend their piercing and people skills. Sayge, 16 had a septum piercing and is very happy with it!

Violetta C.

7 Feb 2026

Jade gave me a floating navel piercing Monday and the experience was amazing!! She gave me lots of information about aftercare which I haven’t had elsewhere. It was also a super calm environment, even through I was getting pierced <33

Leah M.

19 Jan 2026

She was really lovely, really patient and helped calm my nerves. Took the time to make sure my piercing was in the right place, didn’t feel rushed at all. Would love to be pierced by her again! :-)

Estelle B.

16 Jan 2026

Absolutely amazing! Morgan is fantastic with placement, advice and overall piercing process! She looks after you from start to finish! I keep coming back for more piercings! Couldn't find better care if I tried! Can't wait to come back for more! Thank you Morgan! You make my piercing experience absolutely incredible!

Lüis K.

5 Jan 2026

Morgan was absolutely fantastic during my third lobe piercings appointment today - she was really clear and reassuring and allowed me to be picky with placement and my choice of jewellery without hassle! The piercing itself was extremely smooth, fast, and almost pain free, with no discomfort at all in the hours after! Best piercing to date and I'll definitely be heading back to Morgan for my next appointment (as soon as I've worked out what to have next!). Thank you so much Morgan for making the whole experience so fab! 🫶🏻

Laura S.

11 Oct 2025

thank you so much!! i am a really nervous getting piercings but morgan was super sweet and made me feel so at ease! thank you and love the piercing :) <3

Scarlett R.

4 Oct 2025

Wonderful place. Very calming & aesthetically pleasing. The staff are a lovely bunch of smashers, friendly, calming, polite & really helpful with assisting where piercings would look good. I had Leah & she was just fab & Morgan was there & she is a reel darling. Had Conch & Flat x 2 & also a replacement for a year old piercing that I had been unable to remove. Would definitely advise those of you looking for piercings wherever on you bod to definitely go to Empress Piercings ❤️

Sian Y.

30 Sep 2025

Getting my belly button re-pierced was much easier than I had thought. The team was friendly and very helpful. The piercing was efficiently done, thank you.

Kara W.

20 Sep 2025

Morgan at Empress Piercing was amazing! Knowledgeable, informative and reassuring. She did an anatomy check to make sure the piercing was right for me and guided me through jewellery options. Her cleanliness was not only what you would expect from a piercer but so much more. I was so impressed with everything during my appointment, and most importantly, the piercing (septum) barely hurt! Will definitely book with Morgan again!

Nena L.

12 Sep 2025

Ksenia was incredible. Talked me through my first piercing and I even got 4 done at the same time. Lovely atmosphere and felt like I could chat with ease. Definitely will be returning!

Aimee H.

7 Feb 2026

Great experience for my daughter’s first piercing. I opted to have 2 piercers to make it easier. The girls were great with her, helped her pick out the earrings she wanted, explained to her what would happen and kept her calm the whole time. I’d definitely recommend them for a first piercing. My daughter even got a certificate 🙂

Gemma O.

1 Feb 2026

Very friendly staff soon as you walk in the shop made you feel so welcome talked to my son throughput the whole process of the pericing and done it set by step honestly amazing is advise anyone to get there piercing here very clean beautiful shop and lots of amazing different studs .

helen m.

31 Jan 2026

All of the staff were super nice and friendly me and my friend were pierced by Courtney and she is so so so good! She explained everything super well and made sure we were comfortable at all times and asked all of our questions! Thanks so much :)

Blythe W.

30 Jan 2026

Was an amazing experience! Morgan was lovely to be pierced by. Such an amazing community making sure every customer feels welcome and comfortable to express themselves

Kacey P.

30 Jan 2026

Staff were beyond lovely and extremely welcoming and helpful. Love my new piercing. Thankyou

Natasha E.

24 Jan 2026

Myself and my two daughters were pierced by Courtney and Morgan on Saturday and both were absolutely fantastic. Courtney allowed my daughters to observe (very closely) whilst I was having my 3rd lobes pierced so that the girls would know what was going on, and then very gentle with my one daughter after. Both of them also were very accommodating to the millions of questions asked by my youngest. Morgan was very gentle with my youngest and very good at explaining great aftercare that both of my daughters were able to understand and follow. Such a welcoming and friendly establishment.

Leanne M.

24 Jan 2026

Jade was amazing! So lovely and explained everything really well. I was a little nervous about getting my belly button pierced and she made me feel right at ease! Thanks so much! :)

Deesha C.

17 Jan 2026

Morgan was absolutely amazing. It was my little one’s first piercing (ears) she’s explained everything step by step to make sure Delilah knew exactly what was happening and when. I wouldn’t hesitate to recommend her and empress !!!

C K.

17 Jan 2026

Lovely staff, super friendly and I’m really happy with my piercings will definitely be going back

Natayh B.

16 Jan 2026

Super friendly and skilled, so happy with my piercings :)

Georgina S.

16 Jan 2026

Shelly is phenomenal, iv tried a few nail and LVL lash techs and she us by far the best in Cardiff 🙌

Thank you! So friendly and Made me feel so comfortable, lush clean environment, so quick and painless for a nose piercing🤍

My daughter came today for 2 piercings, nose & belly button. Michelle was very professional & so lovely & friendly who h definitely put my daughter at ease, she didn't even flinch! Studio was spotless on arrival & thoroughly cleaned after piercings. Aftercare was given to us. All in all very very pleased with our visit & will be booking back in for more services.

Took my son for his first piercing. Michelle was very professional and has very high standards of cleanliness. Everything was explained and put my son at ease. Excellent customer service. He's already planning what he wants next and we wouldn't go anywhere else.