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After having my ears pierced with Empress caerphilly last year, there was no where else I'd take my daughter for her ears to be pierced. My daughter was quite nervous, but was totally put at ease, and was talked through the whole process. Can't recommend them enough. She's now looking forward to booking her nose piercing.

Stacey L.

24 Apr 2025

I had my nose pierced at Empress, Caerphilly. The staff were extremely welcoming and friendly. They made the experience very comfortable and took the time to explain after care treatment thoroughly.

Pierre L.

15 Nov 2024

Highly recommend Empress Piercing in Caerphilly, I wouldn't take my daughter anyone else..

Angela O.

7 Sep 2025

I’ve had a few piercings done at Caerphilly branch and they have always been welcoming, helpful and easy to talk to. Today I Popped into the branch to have a jewellery change, they were so helpful with this. I have been recovering from an operation I had 8 weeks ago and Emily was so welcoming to see me and as always was asking how I was doing with my recovery, this meant a lot as the girls here at empress always take the time to get to know you and ask you how you are doing. Emily especially always goes out of her way to make me feel comfortable and relaxed. I wouldn’t go anywhere else.

Molly F.

16 Nov 2024

Laura is amazing, not only is she patient and so helpful, but she has great knowledge to share. The entire team in Caerphilly are great.

Vicki R.

21 Dec 2025

Visited the new caerphilly studio and both girls were absolutely brilliant, so nice and friendly and very informative. I will definitely be back and have already recommended them ☺️

Leah O.

7 Jul 2024

Fabulous service again with Jess for my nose piercing and a jewellry change - put me right at ease. Thank you! ☺️ x

Ella T.

11 Jul 2025

I had my 2nd ear lobes pierced here and the experience was lovely- sounds weird saying that about getting pierced but the environment is comforting and the staff are very lovely (I believe my piercer was called Emily and was extremely nice!) and talk you through everything and answered all my questions. Also cheaper than other places I’ve had piercings done but still high quality! 10/10 would recommend to anyone looking to get a piercing!

Lily O.

29 Aug 2024

Had my navel pierced by Laura. The studio was spotless, professional, and had such a welcoming vibe. Laura was incredibly knowledgeable and took her time making sure the placement was absolutely perfect for my anatomy. You can tell she genuinely cares about her work and her clients. The actual piercing was so quick and way less painful than I expected! Laura was gentle, precise, and super hygienic throughout the whole appointment. If you’re thinking about getting your belly button pierced, I 100% recommend Laura. Professional, reassuring, and so talented — I wouldn’t go to anyone else!

Jodie T.

24 Feb 2026

Lovely, Emily is a lovely girl talked me through it and what she was going to be doing piercing was done amazing wouldn't recommend any where else to get piercings!

Rhiannon B.

14 Jul 2025

Just had a helix piercing from who I assume is Kourtney- whom was very outgoing and welcoming which helped to reduce anxiety. I noticed certificates for people with first time piercings which I thought was very kind. Kourtney had communicated very well when it came to the piercing and in addition had offered me a stress ball beforehand. The piercing wasn’t painful whatsoever and was done in a jiffy. My ear had been sanitised in preparation and sprayed with saline solution after the piercing, and the piercer had worn gloves. I’ll definitely keep this place in mind for any future piercings!

Lilly D.

8 Jul 2025

Amazing service made my daughter and friend feel so comfortable having their noses pierced definitely recommend

Leah W.

27 May 2025

Fantastic place for piercings and putting a 13 year old at ease who was quite anxious about having her ears pierced. Laura talked to her throughout and was so professional. Highly recommend thank you Laura 😊

Sarah J.

27 Feb 2025

As usual the care & advise was amazing .. just love my piercings 🥰 anyone looking to get pierced I would highly recommend.. 🥰🥰🥰

Alison M.

7 Aug 2024

First time visiting today for my daughter to have nose pierced, she is so happy with it thank you to Laura who provided the best service. We are looking forward to coming back for more. 😍

Lianne K.

5 Aug 2024

I had my Septum and navel pierced today. Both the

Ashleigh C.

31 Jul 2024

I had the absolute pleasure of meeting the wonderful Emily (Queen!) today who pierced my Helix, I absolutely admire her passion for the job and how detailed everything was explained to me from start to finish, (as someone who is neuro-spicy it means a lot!) I now slay a snazzy spider named Jeff and I can't wait to get more piercings 🤘🏽🥰

Steph C.

17 Jul 2024

We had two visits over two consecutive days. Mine was a walkin for some jewellery change and Natasha was so friendly and helpful. The second was for my daughters aged 5 and 11. Jess was fantastic with them. Made them both feel super comfortable and they enjoyed their first piercing experience. Most definitely will be returning.

Kimberly L.

20 Feb 2026

Had an appointment today to change the jewellery of my rook piercing. Amazing service, really helpful and friendly. Thank you!

Molly T.

19 Feb 2026

Great service and lovely woman very friendly and welcoming with lots of information about piercings thanks again. Birthday girl is a very happy girl 😆

Vonnie B.

28 Jan 2026

Had a great experience at Empress in Caerphilly today. The girls were friendly, chatty and welcoming and Emily completely put me at ease throughout the piercing process. She made absolutely sure I was happy with the placement and was really patient and reassuring. I would highly recommend getting pierced at Empress and will definitely go back if I want any more.

Excellent service, staff are extremely friendly and amazing, highly recommend Empress Piercing Caerphilly, perfect

I visited the Caerphilly store on the 29/08/2024. I found Alliah and her manager to be friendly and they both put me at ease straight away. They explained the process of my Piercing, and the after care involved. I was very impressed with the whole process and would recommend my friends and family to Empress piercing. I would like to thank Alliah and her manager for being patient and kind with me.

Lovely lady pierced me called Laura. Extremely clean. Everything was packaged and sterile. Very professional. Made to feel comfortable. Great addition to Caerphilly 👍

The staff at Empress Caerphilly were great with my daughter today. They eased her nerves and were so caring! When she felt a bit ill at the end due to adrenaline pumping their care for her was impeccable!! Diolch

Great experience with Laura at Caerphilly, very friendly and patient. Loads of options. Overall super happy ☺️

Perfect and amazing service as usual. Caerphilly store are just amazing

Great first experience at empress caerphilly. Jess was very professional and informative. Will definitely return!

Jess at caerphilly was great , very friendly, gave great advice. My daughter was at ease having her second lobes done. Very happy.

What a fantastic experience we had today in your Caerphilly branch. The piercer was so kind and put us at ease as soon as we walked into the branch. Would definitely recommend, we will be back! Thank you