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They’re all so lovely in the Cardiff branch. I love going in - I always get such a lovely welcome. You’re always guaranteed to be well looked after! 😊

Nena L.

23 Jan 2026

Went in with a friend and ended up getting a piercing as well! Morgan was so warm and welcoming and down to earth! Amazing service! First time in the Cardiff Branch! I always recommend Empress to anyone considering getting a piercing!

Sian M.

12 Sep 2025

Amazing experience at the new Cardiff shop. Courtney did a fantastic job with my seven year old daughter. The shop is clean and incredibly professional. We’ll definitely be back! 🙌🏽❤️

Nena L.

20 Jul 2025

I got my nose pierced today, great quality jewellery. Really quick and professional service. Morgan did my piercing and was really nice, all staff I spoke to were lovely. 10/10

Jahana K.

27 Jan 2026

Staff were beyond lovely and extremely welcoming and helpful. Love my new piercing. Thankyou

Natasha E.

24 Jan 2026

Jade gave me a floating navel piercing Monday and the experience was amazing!! She gave me lots of information about aftercare which I haven’t had elsewhere. It was also a super calm environment, even through I was getting pierced <33

Leah M.

19 Jan 2026

Morgan was absolutely amazing. It was my little one’s first piercing (ears) she’s explained everything step by step to make sure Delilah knew exactly what was happening and when. I wouldn’t hesitate to recommend her and empress !!!

C K.

17 Jan 2026

Lovely staff, super friendly and I’m really happy with my piercings will definitely be going back

Natayh B.

16 Jan 2026

She was really lovely, really patient and helped calm my nerves. Took the time to make sure my piercing was in the right place, didn’t feel rushed at all. Would love to be pierced by her again! :-)

Estelle B.

16 Jan 2026

Super friendly and skilled, so happy with my piercings :)

Georgina S.

16 Jan 2026

Absolutely amazing! Morgan is fantastic with placement, advice and overall piercing process! She looks after you from start to finish! I keep coming back for more piercings! Couldn't find better care if I tried! Can't wait to come back for more! Thank you Morgan! You make my piercing experience absolutely incredible!

Lüis K.

5 Jan 2026

Super fun! Will be coming back for another piercing

Freya H.

3 Jan 2026

Jade is such a legend, very talented and lovely. I am beyond happy with my piercings from them and will be going back for some more. Diolch !!⭐️⭐️⭐️⭐️⭐️

Dana B.

17 Dec 2025

I got my nose pierced today and had the BEST time! Morgan was so patient with me (I’m seriously so indecisive 😭). I’m so grateful for such an amazing experience, everything was done with total professionalism, and I felt completely comfortable the whole time. I absolutely love my new piercing and couldn’t be happier! 💖✨

Trishana F.

29 Nov 2025

Morgan made me feel really relaxed and helped me choose stunning jewellery for my new piercings! I couldn’t have asked for a better experience

Phoebe M.

28 Nov 2025

Absolutely love my vertical industrial. Morgan was amazing, explaining everything, and she was so excited to do my piercing. Will definitely be back for more

Nicky W.

13 Nov 2025

I had a fab time with Ksenia today - she's so lovely and a lot of fun. She did an absolutely amazing job with my new daith piercing, I'm obsessed with it!

Hannah L.

13 Nov 2025

I had x3 helix piercings done by Ksenia. I usually hate getting piercings but I was so relaxed and managed to make it through all 3 in one sitting! Thank you so much for making me feel at ease, I’ll 100% be back for more ❤️

Leo O.

9 Nov 2025

Fantastic eyebrow piercing with Ksenia. Ksenia was super friendly, informative and calmed my nerves! Will deffo be coming back :) Thanks Ksenia!

Ellie A.

2 Nov 2025

Morgan was absolutely fantastic during my third lobe piercings appointment today - she was really clear and reassuring and allowed me to be picky with placement and my choice of jewellery without hassle! The piercing itself was extremely smooth, fast, and almost pain free, with no discomfort at all in the hours after! Best piercing to date and I'll definitely be heading back to Morgan for my next appointment (as soon as I've worked out what to have next!). Thank you so much Morgan for making the whole experience so fab! 🫶🏻

Laura S.

11 Oct 2025

Had piercings before with Morgan and since the first one I loved it. I got the conch now and I was quite scared but they made it really fast and it was lovely. Couldn’t choose of the jewellery so they helped me and I do not regret anything. Lovely experience because I keep coming back and I will keep on coming back for more.

Nuria B.

6 Oct 2025

thank you so much!! i am a really nervous getting piercings but morgan was super sweet and made me feel so at ease! thank you and love the piercing :) <3

Scarlett R.

4 Oct 2025

Excellent service from Morgan. Beautiful piercings and jewellery

Christine S.

30 Sep 2025

Wonderful place. Very calming & aesthetically pleasing. The staff are a lovely bunch of smashers, friendly, calming, polite & really helpful with assisting where piercings would look good. I had Leah & she was just fab & Morgan was there & she is a reel darling. Had Conch & Flat x 2 & also a replacement for a year old piercing that I had been unable to remove. Would definitely advise those of you looking for piercings wherever on you bod to definitely go to Empress Piercings ❤️

Sian Y.

30 Sep 2025

Honestly the best lash lift in cardiff! Toyah is amazing! She is always so professional and patient with me. Really appreciate you and everything you do ❤️

Shelly is phenomenal, iv tried a few nail and LVL lash techs and she us by far the best in Cardiff 🙌

My daughter came today for 2 piercings, nose & belly button. Michelle was very professional & so lovely & friendly who h definitely put my daughter at ease, she didn't even flinch! Studio was spotless on arrival & thoroughly cleaned after piercings. Aftercare was given to us. All in all very very pleased with our visit & will be booking back in for more services.

The appointment was amazing, sha made me feel so comfortable and not ashamed at all, I loved her work and her patience and how she was getting everything handled with patience and giving it the right time and attention. Best wax experience i’ve had so far in Cardiff would deffo recommend it!!! x

absolutely smashed it again, the best person for piercings very professional and comfortable environment. Thankyou again ☺️

Got snake piercings, was a brilliant experience. Would reccomend as a piercer