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Had matching conch piercings with with daughter. Absolutely love coming here everything gets explained throughly, so much care and attention. 🥰

Lianne K.

2 Mar 2025

Fantastic place for piercings and putting a 13 year old at ease who was quite anxious about having her ears pierced. Laura talked to her throughout and was so professional. Highly recommend thank you Laura 😊

Sarah J.

27 Feb 2025

I had an amazing time was put at ease straight away with my helix piercing thank you 🥰

Catrin G.

25 Feb 2025

had the 2 for 3 deal and wow laura was amazing with calming my nerves, i’ve been with laura previously with my navel piercing would a 100% recommend! thank you laura 💕

Reagan E.

25 Jan 2025

A quick check up of my piercing from Laura which is healing well

Maria H.

19 Jan 2025

I was quite nervous as I hadn’t had many piercings before and decided to try the 3 for 2 deal getting my second lobes done and a helix. The lady who did my piercings was very informative and we had a good conversation before, during and after my piercings which was nice 😊 I decided to buy the after care spray and was also given an aftercare leaflet to take with me. 10 out of 10 as a new experience I’m thoroughly pleased with my new piercings and the experience overall was enjoyable. Would definitely recommend!

Katie L.

14 Jan 2025

Kourtney was very professional and super friendly. She made me feel calm during the piercing stage and talked me through it. Could not recommend this place more!

Victoria W.

7 Jan 2025

Amazing experience, comfort and complete honesty when it comes to piercing.. Extensive knowledge and will defo be returning and recommending 👃💉😛🙌

Christopher W.

7 Jan 2025

The calming atmosphere provided a comfortable and relaxed experience for my daughter's first ear piercing.

Danella M.

4 Jan 2025

Kourtney was very helpful and made me feel very at ease. Brilliant after care advice and already planning my next piercing. Thank you.

Heidi R.

27 Dec 2024

Kourtney was amazing with my little 5 year old girl who is extremely happy with her piercing. Thank you! I will be back soon for myself.

Rhian H.

27 Dec 2024

Great experience, Friendly service and took amazing care to ensure my piercing came out perfect

Kelsey E.

8 Dec 2024

This is my fourth time at empress piercing and they never disappoint!

ellie d.

8 Dec 2024

I’ve had a few piercings done at Caerphilly branch and they have always been welcoming, helpful and easy to talk to. Today I Popped into the branch to have a jewellery change, they were so helpful with this. I have been recovering from an operation I had 8 weeks ago and Emily was so welcoming to see me and as always was asking how I was doing with my recovery, this meant a lot as the girls here at empress always take the time to get to know you and ask you how you are doing. Emily especially always goes out of her way to make me feel comfortable and relaxed. I wouldn’t go anywhere else.

Molly F.

16 Nov 2024

Alliah was fantastic with my son, very professional. She made him feel at ease and talked him through everything she was doing. He's come away extremely happy with his new piercing. Thank you!

Kayleigh K.

13 Nov 2024

Laura was fantastic! She explained the process in detail and was very reassuring every step of the way. She made me feel at ease throughout the whole piercing and after care was great when I felt slightly dizzy. I would 100% recommend and return for another piercing.

Hannah L.

14 Oct 2024

So happy with my new piercings today!! Thank you Laura! 💖💖

Shannon B.

10 Oct 2024

Laura is amazing!! I won’t go anywhere else or to any other person for my piercings! She makes me feel so comfortable and at ease considering I hate needles but I keep coming back! Thank you for today lau! Xx

Mia W.

6 Oct 2024

Really warm welcome, lovely, calm and reassuring, absolutely love my septum piercing. Highly recommend.

Very friendly. They made me comfortable and at ease. I would definitely recommend to anyone. Really happy with my piercings. Thank you! Will be going again.

So friendly and welcoming. Felt so comfortable and will definitely return and would recommend. Love my new piercings!

My daughter come for her second love piercing! The lady that done it was lovely and explained everything! I’ll definitely be back for a piercing for myself! ☺️

Excellent! Relaxed atmosphere, lovely staff. We didn’t have an appointment, but were seen so quickly. Laura was amazing today for Lake’s first piercing. They were clearly nervous, and Laura was so patient, explaining every step of the process. We will definitely be back. Thank you :)

So, I rang up the day before and was told to just pop in as quieter that day. Such a lovely place and so lovely and clean looking. At every point of the piercing I was asked to check in the mirror to confirm I was happy where I wanted them. Lots of talk about aftercare and told to call if I had any issues. Will definitely use again if I want more piercings.

Overall great experience, piercer was very friendly and reassuring and piercing went fab. Will be going back ❤️

Terrific experience at Empress today, our booking was for a group of three all getting ear lobe/cartilage piercings, all with varying levels of experience with piercings. Emily did a wonderful job reassuring the most nervous of us, explained everything clearly including a good range of jewellery options, and was quick, efficient and professional in piercing. Thank you so much!

Such a wonderful and fun experience coming in for new piercing and reopening previous ones! Felt so at ease and had a really good laugh with the piercer who made me feel comfortable and so welcomed. Lovely clean studio, will definitely be coming back!

Fantastic experience - everything was clearly explained and the piercing itself was quick and efficient.

Amazing from start to finish, very pleased with the service 10/10 very helpful and polite, very clean and tidy. Beautiful place. And the girls were fab! Absolutely love my nose piercing, thank you xx highly recommend 👌

I was instantly welcomed by a friendly face and felt at ease right away. The piercing itself was a smooth ride and I felt comfortable throughout. I can’t recommend Empress enough! Thank you :)