Lilie Mkoyan

Betty A

3 評分

My gel manicure with Lilie was excellent. She is professional, precise, and pays close attention to every detail—my nails always turn out beautiful. Unfortunately, I can’t say the same about my pedicure experience. Diana cut me twice on my big toe. I was left sitting in the chair no lotion on my feet without being told the service was finished the pedicure felt incomplete. The customer service came across as dismissive. As a paying customer, I would have appreciated better communication I’ll definitely continue booking with Lilie, but I won’t be returning to the same pedicure technician.

2 個月前  •  2 項服務

EG Beauty Center

已回覆 2 個月前

Hi Betty, Thank you for taking the time to share your feedback. We’re so happy to hear that you enjoyed your gel manicure with Lilie. She truly appreciates your kind words. We are very sorry that your pedicure experience did not meet your expectations. Diana is also a skilled and experienced professional, so we are disappointed to hear that your visit did not reflect the quality of service we strive to provide. We especially regret that there wasn’t clear communication during your appointment, as we understand how important that is for a comfortable experience. Your feedback is very valuable to us, and we will use it to improve our communication and overall service. We truly hope to welcome you back again and provide you with the five-star experience you deserve. We look forward to seeing you again and hope your next visit will change your impression for the better.

Always a great job

5 個月前  •  Hard Gel On Natural Nails

Lil iz attention to detail is what makes EG such a great salon. Loved my manicure.

5 個月前  •  2 項服務

Best place ever. Can’t thank Lilie enough, the most talented, patient and beautiful artist I ever met in my life!

6 個月前  •  Hard Gel On Natural Nails

Maria P

5 評分

Lillie is so great at her nail work! Always satisfied 🙏

7 個月前  •  Russian Gel Manicure With Rubber Base

Very good service, good work. thank you ❤️ Lili

7 個月前  •  Smart Russian Pedicure with Gel Color