Samm

Bork Pet Spa

Đã trả lời 5 ngày trước

We're so glad you and your Husky felt at ease with Samm and our team! It means a lot to hear you appreciated our clean space and welcoming atmosphere. Looking forward to seeing your energetic pup again soon.

Bork Pet Spa

Đã trả lời 1 tuần trước

We're so glad to hear Sam made Mochi's first groom such a gentle, positive experience. Thank you for sharing your kind words, and we hope to welcome you both back soon!

Samm

Đã trả lời 1 tuần trước

Hi Binda, thank you for your feedback. I’m sorry there seems to have been some miscommunication regarding Leo’s groom. At drop-off, I spoke with your husband and explained that Leo was severely matted/pelted down to the skin. Because his coat and skin are quite thin, attempting to brush the matting out could have caused bruising, skin irritation/lesions, or even tearing of the skin. We discussed the options together and agreed that the safest and most comfortable option for Leo was to shave the matted coat and give him a fresh start. I also recommended bringing him in for monthly brush-outs going forward so we can maintain a longer coat safely without having to shave him again. I completely understand that this information may not have been communicated back to you, and I’m sorry you were surprised when you picked him up. Leo’s comfort and safety were my priority throughout his groom, and I’d be happy to work with you going forward to keep him at the length you prefer. ❤️

Samm

Đã trả lời 3 tuần trước

Thanks for stopping by! It was lovely meeting you guys 😊 looking forward to seeing Mr.Thor again soon!! 🩵

Bork Pet Spa

Đã trả lời 1 tháng trước

We're glad to hear Daisy had a good time and that our team made you both feel welcome. Looking forward to seeing you two again soon!

Bork Pet Spa

Đã trả lời 3 ngày trước

We're so glad your dog left looking great, smelling fresh, and happy! Thank you for your kind words about Samm, and we hope to see you both again soon.