Federica Bergamaschi

Sharon G

5 xếp hạng

One of the best facials I have had. Didn’t want it to end

5 ngày trước  • The Glorious Facial

Tamia B

3 xếp hạng

The service was lovely and the staff were friendly, however, unfortunately the massage itself was very underwhelming. For $150 for 1.5 hours, I was expecting a much better massage and to leave feeling relaxed and like I’d really had my money’s worth. Usually I fall asleep at massages. The technique and overall treatment didn’t meet my expectations. While I appreciated the friendly service, I personally didn’t feel the massage was worth the price. A little disappointing overall especially as a mum that never gets to go to appointments baby free and it was for my birthday!

1 tuần trước  • Relaxation Gateway

Gloria M

Đã trả lời 1 tuần trước

Thank you for taking the time to share your experience. We sincerely apologise that we didn't meet your expectations. We’re truly sorry that you left feeling disappointed. We would like to gently clarify that the service booked was our Relaxation Getaway Package ($150 for 1.5 hours), which includes a relaxing massage along with back and leg exfoliation. This package has received some wonderful reviews from other clients. However, it is designed as a relaxation and pampering experience rather than a remedial or deep tissue massage. We understand that perhaps a deeper, more therapeutic massage was what you were expecting. After speaking with the therapist, she also mentioned that she incorporated hot stones into your treatment as an additional gesture, even though hot stones are not included in this particular package. We also genuinely wish we had known about your disappointment when we spoke at checkout. It would have given us the opportunity to better understand your concerns.

Very nice massage

2 tuần trước  • Relaxing Massage

This is my third time visiting the spa, I got the Japanese head spa which is always amazing and leaves my scalp + hair feeling really clean and soft. I got the buccal massage for the first time and will definitely be getting again! It was so incredible and helped so much with my jaw pain and overall tension in my face. Thank you so much Gloria and Federica!

2 tuần trước  • 2 dịch vụ

Both my daughter and son in law absolutely loved their head spa. The only thing my sil said was his water temp was cold so he was cold so maybe need to review why the water was cold

2 tuần trước  • 2 dịch vụ

The therapists were wonderful and the owners were lovely.

3 tuần trước  • Relaxing Massage