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Please be on time. We only allow a 15-minute grace period. Beyond that, your slot will be offered to waitlisted clients.
Do not wear any eye makeup or curl your natural lashes. Contact lenses are also not allowed; you will be asked to remove them prior to the procedure.
Do not get eyelash extensions if you had a lash perm/lift in the past 2 months.
A waiver will be asked to sign before the procedure if you are pregnant or lactating.
*Please take note that we only retouch lashes previously done by NEW Lounge and that we can only repair lashes within 72 hours of your session.