Sienna H

I visited the salon today for the first time for my hair colour appointment but was disappointed to learn that I couldn’t proceed as a test run was required beforehand. While I understand the importance of prior checks, I feel this should have been communicated during the booking process. I had set aside around four hours, so the inconvenience was frustrating, especially with an already busy week. Given the salon’s reputation and the premium level of service expected, this could have been handled better through clearer communication. That said, Sienna was lovely and empathetic throughout.