Rania

I was disappointed with the lashes that I received. I have had lashes done many times in the past, & this experience was notably the worst. I booked classic set, which should involve individual lashes placed, however the technician used clusters & thick glue that looked clumpy. There was no mapping- lashes were going different directions. The technician also held my eyes open during the entire service which is not normal. My eyes were red and hurting under the bright light with fumes from the glue. I received the service on Saturday &the lashes have fallen apart completely by today (Friday).

1 minggu yang lalu  •  3 perkhidmatan

Rania

Dibalas 1 minggu yang lalu

Hi Christina, We’re so sorry to hear that you were disappointed with your lash experience. This is certainly not the experience we want our clients to have. We take your feedback seriously, especially regarding the application and the discomfort you experienced. We would appreciate the opportunity to speak with you directly. We actually tried reaching you by phone, but it seems there may be an issue with the phone number provided. Please contact us at your convenience and give us the opportunity to resolve the issue and ensure you are satisfied with the outcome. Thank you again for bringing this to our attention. We look forward to hearing from you.

Excellent and courteous service.

1 minggu yang lalu  •  2 perkhidmatan

Rania

Dibalas 1 minggu yang lalu

Thank you so much!

2 minggu yang lalu  •  2 perkhidmatan

Rania

Dibalas 1 minggu yang lalu

Thank you so much!

3 minggu yang lalu  •  2 perkhidmatan

Rania

Dibalas 1 minggu yang lalu

Thank you, and see you again

3 bulan yang lalu  •  Retouche

Rania

Dibalas 3 bulan yang lalu

Thank you so much for taking the time to give us a review!