Dilara Olgun

Friendly salon. Had a lovely pedicure

1일 전  •  서비스 2개

Dilara is a good manicurist and I am never disappointed with her work. She has always given me a good manicure and I am very pleased with the results.

1일 전  •  Gel polish removal & fresh set

Emma J

5 평가

Very nice service and great friendly welcome

1주 전  •  서비스 2개

Thank you Dilara for my beautiful nails as always.

1주 전  •  BIAB Infills

Lovely fresh set of nails

1주 전  •  Gel polish removal & fresh set

Just about an okay experience, manicure and polish completed in record breaking ten minutes. Limited interaction, I had every intention of rebooking for half term and was also very interested in a monthly treat for myself, possibly a facial and or massage. Enquired with colleague about treatments and was told that those with older skin do not want Botox, completely disinterested in offering any advice or appointments. Shame as your salon looks fabulous. My granddaughter was pleased with her nails, I was expecting a bit more of a pamper for her and left feeling disappointed.

1개월 전  •  Child manicure & polish

The Beauty Lounge Ringmer

답변함 3주 전

Hi Tracy. Thank you for taking the time to share your feedback. We apologise that you left feeling disappointed. We believed that we had shared with you the skin treatments that we currently offered and also proposed that we were having someone join our team in the near future offering more invasive skin treatments if that was something you were interested in. We apologise if you feel this wasn’t communicated well. In regards to our lovely beautician Dilara, we thank you for bringing this to our attention. We are a diverse team and whilst we do our upmost to ensure that all our customers have a great experience with clear communication, we understand that sometimes language barriers can present challenges. Despite all this, we are glad your granddaughter was pleased with her manicure and hope you enjoyed the rest of the day you had planned ahead. We value your feedback and hope we have the opportunity to give you a more positive experience. Many thanks, Elle