Nicole T

Wi Lash Japanese Lashes Soho (Wish Beaute)

返信済み 3 週間前

we’re sorry to hear you were disappointed with your experience. Unfortunately, the appointment started around 30 minutes late due to the late arrival, leaving us with only half of the original appointment time. This meant the consultation and treatment were more rushed than we would normally allow. After the treatment, when you explained your desired result in more detail, we understood what you wanted and would have been happy to make adjustments. However, our next client had already arrived and there was no time left to do this properly. Our policy states that arrivals over 20 minutes late may not be able to proceed and a 50% charge applies. We regret not following this policy on this occasion, as it exists to prevent rushed treatments and misunderstandings like this. We’re sorry for your experience and will apply this policy more consistently going forward.