Casa Spa

Amazing experience will continue to come back

I dag  •  Summer Pampering  •  med Hakima

Unfortunately the spa was very busy so Miriam was having to deal with both of at the same time .. which meant one of us was left standing around waiting… wet and cold. Also when another lady joined for the massage they constantly chatted and gesticulated which meant that the massage stopped every couple of minutes. But otherwise ok.

1 dag siden  •  Escape Package for Two People  •  med Mariam

Exellent massag & hamam makrbe

1 dag siden  •  Traditional Hammam & 30 Minute Massage  •  med Ranya

I booked Hakima although I never heard her name and felt that I was a shared responsibility, it would be helpful to have known their name. The service was good although very noisy whilst I was being scrubbed. I came for a quiet session so the noise was off putting, I also miss the heat that used to be in that room whilst being treated. The steam room should be washed down or have a bucket available for customers to sloosh the bench before sitting, for hygeine. After treatment, I would have been open to paying for a foot massage while relaxing. A missed opportunity.

1 uge siden  •  Traditional Moroccan Hammam  •  med Hakima

Casa Spa

Besvaret 1 uge siden

Thank you for taking the time to share such thoughtful feedback. We're pleased you enjoyed your treatment, although we're sorry some aspects didn't meet your expectations. Our traditional Moroccan Hammam is naturally a communal environment, but we appreciate that you were hoping for a quieter experience. We'll remind our therapists to be mindful of noise levels. You also make a fair point about introductions. Our therapists often work together, but knowing who's looking after you is important. We'll review your comments about the treatment room temperature and steam room hygiene, as guest comfort and cleanliness are priorities for us. And what a lovely suggestion about the foot massage! A little extra pampering after a hammam sounds wonderful, and it's certainly something we'll consider. Thank you again for helping us improve. We hope to welcome you back for an even better experience.

Great service and very friendly staff

1 uge siden  •  Traditional Hammam & 30 Minute Massage For Two   •  med Mariam

Casa Spa

Besvaret 1 uge siden

Thank you so much Rebab. We are so happy you enjoyed your visit and hope you come back again soon.

A wonderful experience from start to finish! Ramy and team were so helpful and lovely, we weren't sure if a third friend could join or not, explain this to Ramy when enquiring about booking and he was super patient and helpful whilst we got our logistics sorted. Only two of us made it in the end but we were welcomed warmly by a lovely lady at reception, then taken through to the ladies only area (behind a curtain) and met with our therapists (Nasima and Amina) who were wonderful from start to finish! Thank you Casa Spa!

1 uge siden  •  Exotic Pamper Package for Two   •  med Abir

Casa Spa

Besvaret 1 uge siden

Thank you so much for your wonderful review! ❤️ We're absolutely delighted to hear that you had such a lovely experience at Casa Spa, from your initial enquiry right through to your treatments! It's especially lovely to hear that Ramy made organising your visit so easy and stress-free. We know how tricky coordinating a spa day with friends can sometimes be, so we're pleased he was able to help! We'll also be sure to pass your kind words on to Nasima and Amina, who will be thrilled to know they made your visit so special. Our team takes great pride in creating a warm, welcoming and relaxing environment where ladies can truly switch off and enjoy some well-deserved pampering. Hopefully, next time your third friend can join you too! 🥰 Thank you again for choosing Casa Spa. We look forward to welcoming you all back soon!