Question 1

What makes Fresha the leading platform for businesses in beauty and wellness?

Question 2

How does Fresha help my business grow?

Accepted Answer

We help your business grow by providing powerful tools to attract new clients, retain existing ones, and streamline your operations. With our global marketplace, you can reach millions of potential customers searching for beauty and wellness services. Marketing tools like automated campaigns, client referrals, and promotional discounts boost bookings, while features like online booking, payment processing, inventory management, and team scheduling simplify daily tasks. Additionally, real-time analytics enable you to track performance and optimize your business strategies. By automating time-consuming processes and connecting you with more clients, we empower your business to thrive.

Question 3

Are there any hidden costs?

Accepted Answer

We don’t charge any hidden costs. Powerful features are included in our core offering, which is available for free to independent professionals and at competitive prices for businesses with more than one bookable team member. We also offer optional add-ons, such as card payment processing and marketing tools, where you only pay for what you use. We’re transparent about our pricing, with all details clearly outlined on our pricing page.

Question 4

Is it really free for independents?

Accepted Answer

Yes! If you’re an independent professional and need just one bookable column in the calendar, Fresha is completely free to use. You’ll only pay if you choose to use optional add-on features that can supercharge your business, such as seamless payment processing, or winning new clients through our fresha.com marketplace, trusted by millions.

Question 5

Who counts as a bookable team member?

Accepted Answer

Bookable team members are those set up to accept client bookings on the calendar. This includes anyone directly providing services, such as stylists, therapists, or trainers. Team members who do not take client bookings, like receptionists or accountants, are not considered bookable and do not incur a fee.

Question 6

Is there a minimum commitment or contract?

Question 7

Can I still use Fresha if I don’t want to accept payments?

Accepted Answer

Yes, absolutely! You can use us without using Fresha to process your payments. While our payment system offers convenience and added features like upfront deposits and no-show protection, it’s entirely optional. You can continue to manage bookings, calendars, and other features without enabling payments through Fresha.

Question 8

Are there costs for marketing campaigns or SMS reminders?

Question 9

Does Fresha charge booking fees for each appointment?

Question 10

What’s the difference between Independent and Team plans?

Question 11

Does Fresha support businesses of all sizes?

Accepted Answer

Yes, we’re designed to support businesses of all sizes, from independent professionals to larger teams and enterprise businesses with multiple locations. Whether you’re a solo entrepreneur or managing a growing team, we offer flexible tools and features to suit your needs, including calendar management, marketing tools, and team-specific functionalities.

Question 12

What types of businesses can use Fresha?

Accepted Answer

We’re designed for a wide range of businesses in the beauty, wellness, and healthcare industries. Fresha is specifically designed for hair salons, spas, nail salons, barbershops, medspas, and massage therapists can all use us to manage bookings, client information, and payments. It’s also a great tool for fitness studios, physical therapy clinics, health practices, tattoo and piercing artists, and tanning studios, offering easy scheduling, streamlined operations, and marketing features tailored to each business type. We also have a growing number of partners using Fresha to manage their pet grooming businesses. Whether you're a solo practitioner or part of a larger team, we provide the tools you need to efficiently run your business.

Question 13

How can Fresha help reduce no-shows?

Accepted Answer

We help reduce no-shows by offering several key features designed to improve client engagement and accountability. First, we send automated booking reminders via email and SMS, which helps keep appointments top of mind for your clients. Additionally, we allow businesses to implement a flexible cancellation policy, including setting up deposit or prepayment options, which can encourage clients to honor their bookings. The platform also provides easy rescheduling, which can help clients manage changes without canceling altogether. Together, these features help minimize no-shows and improve client commitment to appointments.

Question 14

Can I migrate my data from my previous system to Fresha?

Accepted Answer

Yes, you can migrate data from your old system to Fresha. We support importing key information, such as client details and product inventory. For larger partners with more complex needs, we also offer paid packages that provide additional data migration support.

Features
Calendar and appointment scheduling
Waitlists
Point of sale
Client management
Consultation forms
Client ratings and reviews
Retail and inventory
Online product store
Quotes and invoices
Reporting
Marketing tools
Deals and promotions
Gift cards
Packages
Memberships
Business mobile app
Group bookings
Processing and finishing times
Resources
Patch tests

Features
Calendar and appointment scheduling
Waitlists
Point of sale
Client management
Consultation forms
Client ratings and reviews
Retail and inventory
Online product store
Quotes and invoices
Reporting
Marketing tools
Deals and promotions
Gift cards
Packages
Memberships
Business mobile app
Group bookings
Processing and finishing times
Resources
Patch tests

Online bookings
Client booking app
Direct booking links One simple link covering everything your clients can book or buy online.	Free
Facebook bookings	Free
Instagram bookings	Free
Google bookings	Free
Fresha marketplace - New clients One-time fee applied to brand new clients who discover your business via the Fresha marketplace.	$20% one-time commission Minimum fee of $6 per client applies
Fresha marketplace - Returning clients No fee ever applies to your returning clients	Free

Online bookings
Client booking app
Direct booking links One simple link covering everything your clients can book or buy online.	Free
Facebook bookings	Free
Instagram bookings	Free
Google bookings	Free
Fresha marketplace - New clients One-time fee applied to brand new clients who discover your business via the Fresha marketplace.	$20% one-time commission Minimum fee of $6 per client applies
Fresha marketplace - Returning clients No fee ever applies to your returning clients	Free

Payments
Upfront payments
No-shows and cancellation fees
Multi merchant Route payments directly from clients to independents	-
Online payments	2.79% + $0.20 per transaction
In-person payments	2.29% + $0.20 per transaction $0.10 per Tap to pay authorization +xx per standalone terminal authorization
Manual card entry Take online payments by manually entering card details.	xxx
Terminal devices	$200 Per device

Pricing

Software that grows with your business

Independent

Free

Team

$9.95

Enterprise

Custom rates

Compare plans