Can I delete a blast campaign?

No, once a blast campaign has been sent, it cannot be deleted. However, you can delete a draft by clicking the three dots next to the draft and selecting Delete message.

Can clients reply to text message blast campaigns?

No, text message blast campaigns are no-reply messages, so you won't receive responses from clients.

How much does it cost to send a blast campaign?

The cost of your blast campaign depends on the number of emails and text messages sent, with text message costs varying by message length.

Why aren't my clients receiving my blast campaigns?

Due to recent changes in A2P 10DLC regulations in the US, mobile carriers may filter out your text message blast campaigns to prevent unwanted messages, fraud, or abuse. Here’s what you can do to improve the chances of your SMS campaigns being delivered: Include your business name** so clients recognize who the message is from. Be clear with your message’s goal** to avoid confusion. Provide an opt-out option** by adding something like “To opt-out, send STOP” at the end of your message. Avoid certain words** like ‘discount.’ Use alternatives like ‘offer’ instead. Limit links** to only what’s necessary. Don’t include phone numbers** in the body of your text. Do not promote cannabis or CBD products** via text, as their marketing and sale remain illegal under federal law, despite some states allowing it.

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Create text message blast campaigns

Create text message blast campaigns

Quickly connect with your clients and increase engagement by sending text message blast campaigns. Learn how to create campaigns to deliver quick updates and special offers directly to your clients.

Getting started

Before you create a text message blast campaign, make sure you’re ready to send effective and targeted messages. Start by:

Adding a payment method to your billing details.
If you’re a team member, request permission for Marketing from the account owner.

Creating text blast campaigns

Desktop
Mobile

To send a text message blast campaign:

Open Marketing and select Blast campaigns.
Click Add and choose Text message.
Choose a template:
1. Quick update:
  Send clients business updates. Personalize your message and add a link to promote services, memberships, or gift cards.
2. Special offer:
  Provide discounts to clients. Customize your message and update the deal for each service.
Select your campaign audience by choosing All clients or Client groups. Use advanced filters to refine your audience.
1. Filter by service:
  Filter clients by the services they’ve booked. Choose Any service or specify particular ones.
2. Filter by location:
  Target clients based on booking locations. Choose Any location or specify particular ones.
3. Filter by team members:
  Focus on clients who booked with specific team members. Choose Any team member or Selected team members.
4. Include clients with upcoming appointments:
  Optionally include clients with upcoming appointments. Check the box next to the client name and Save.
Click Edit under Total clients to view the clients who will receive the text message.
Preview the total campaign cost.
Click Next step and choose a payment method.
Review the campaign cost.
Click Send now.

To send a text message blast campaign:

Open Marketing and select Blast campaigns.
Tap Add (+) and choose Text message.
Choose a template:
1. Quick update:
  Send clients business updates. Personalize your message and add a link to promote services, memberships, or gift cards.
2. Special offer:
  Provide discounts to clients. Customize your message and update the deal for each service.
Select your campaign audience by choosing All clients or Client groups.
Tap Modify to use advanced filters to refine your audience:
1. Filter by service:
  Filter clients by the services they’ve booked. Choose Any service or specify particular ones.
2. Filter by location:
  Target clients based on booking locations. Choose Any location or specify particular ones.
3. Filter by team members:
  Focus on clients who booked with specific team members. Choose Any team member or Selected team members.
4. Include clients with upcoming appointments:
  Optionally include clients with upcoming appointments. Check the box next to the client name and Save.
Tap Next step and choose a payment method.
Review the campaign cost.
Tap Send now.

Before your blast campaign is sent out to clients, it will undergo a brief review period where we'll ensure it adheres to our guidelines and policies. Once approved, your campaign will be sent out as scheduled.

Include a Fresha link or an email campaign link in your text message to track click rates and use our retargeting feature.

FAQs

- Can I delete a blast campaign?
- Can clients reply to text message blast campaigns?
- How much does it cost to send a blast campaign?
- Why aren't my clients receiving my blast campaigns?

Create text message blast campaigns

Getting started

Creating text blast campaigns

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