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Create and add new client profiles
Create and add new client profiles
Add new clients to your business account and find all of their information stored in a centralized and accessible place. Learn how to add details about your client, including emergency contacts, and update key settings.
Getting started
You can add clients as soon as your account is set up. If you are a team member we recommend:
- Reaching out to the account owner to request permission to manage client details.
Adding a new client
Easily add a new client to your business by building a profile to store and manage their information.
Client profile details
Clients can be saved using their first name and contact details, but it's better to enter their full details to ensure they receive communications from your business.
- Desktop
- Mobile
To add a client’s basic profile information:
- Open Clients, select Clients list and click Add client.
- Under Profile, enter the client’s basic details like their First name, Last name, Email, Phone number, Date of birth, Gender, and Pronouns.
- Under Additional info, provide the following details:
- Preferred language:
Choose the client’s preferred language for receiving automated messages. - Client source:
Select how the client found your business from the list of available sources. New sources can be created under the Referral sources setting. - Occupation:
Enter the client’s occupation. - Nationality:
Specify the client's nationality. - Additional email and phone:
Include any extra email or phone numbers for the client, like a client’s work number.
- Preferred language:
- Click Save or proceed to add the client's address.
To add a client’s basic profile information:
- Open Clients, select Clients list and tap Add (+).
- Under Profile, enter the client’s basic details like their First name, Last name, Email, Phone number, Date of birth, Gender, and Pronouns.
- Under Additional info, provide the following details:
- Preferred language:
Choose the client’s preferred language for receiving automated messages. - Client source:
Select how the client found your business from the list of available sources. New sources can be created under the Referral sources setting. - Occupation:
Enter the client’s occupation. - Nationality:
Specify the client's nationality. - Additional email and phone:
Include any extra email or phone numbers for the client, like a client’s work number.
- Preferred language:
- Tap Save or proceed to add the client's address.
When adding a new client, the system will detect if the contact information matches an existing client. An alert will appear to let you know and to prevent duplicates by selecting Review.
When creating a new client, capitalise the first letter of their first and last name so that the correct format is reflected on your notification and promotion activity for a more professional look.
Client address details
Adding an address for your client can be helpful if your business provides services at home, or sells products online with a delivery. You can add multiple addresses.
- Desktop
- Mobile
To add an address for your client:
- Continue from adding client profile details or open the Clients list and Add client.
- Select Addresses and click Add new address to provide the following details:
- Type:
Choose whether it's the client’s Home, Work, or Other. - Address name:
Customize the address type for clarity. For example, if you select Other, specify its purpose, like a “second home”. - Address:
Start typing the client’s address to find the correct one. The fields below will auto-fill, but you can Edit them as needed.
- Type:
- Click Continue to add the address. If the client has multiple addresses, click Add New address and repeat the steps above.
- Click Save or proceed to add emergency contact details.
To add an address for your client:
- Continue from adding client profile details or open the Clients list and Add (+).
- Select Addresses and tap Add new address to provide the following details:
- Type:
Choose whether it's the client’s Home, Work, or Other. - Address name:
Customize the address type for clarity. For example, if you select Other, specify its purpose, like a “second home”. - Address:
Start typing the client’s address to find the correct one. The fields below will auto-fill, but you can Edit them as needed.
- Type:
- Tap Continue to add the address. If the client has multiple addresses, tap Add New address and repeat the steps above.
- Tap Save or proceed to add emergency contact details.
Emergency contact details
Adding emergency contacts is optional and clients can choose to provide up to two contacts. For each contact provided, both a name and a phone number are mandatory.
- Desktop
- Mobile
To add the client’s emergency contacts:
- Continue from adding a client’s address or open the Clients list and Add client.
- Select Emergency contacts and provide the following information for the Primary and Secondary contacts:
- Full name:
Enter the emergency contact’s full name. - Relationship:
Specify the contact’s relationship to the client. For example, "parent," "friend," or "spouse." - Email address and phone:
Provide the email address and phone number to reach the emergency contact.
- Full name:
- Click Save or proceed to update the client's settings.
To add the client’s emergency contacts:
- Continue from adding a client’s address or open the Clients list and Add (+).
- Select Emergency contacts and provide the following information for the Primary and Secondary contacts:
- Full name:
Enter the emergency contact’s full name - Relationship:
Specify the contact’s relationship to the client. For example, "parent," "friend," or "spouse." - Email address and phone:
Provide the email address and phone number to reach the emergency contact.
- Full name:
- Tap Save or proceed to update the client's settings.
Client settings
Within client settings, you can customize how clients stay informed as well as the Upfront payments and Card capture rules that apply.
- Desktop
- Mobile
To update your client’s settings:
- Continue from adding emergency contacts or open the Clients list and Add client.
- Select Settings and under Notifications, mark the checkbox next to the preferred contact methods:
- Appointment notifications:
Choose to notify clients about their appointments via email and text. - Marketing notifications:
Select email or text marketing communications preferences agreed to by the client. This will apply when you send Blast campaigns.
- Appointment notifications:
- If you have Payment processing enabled, prevent no-shows and late cancellations by allowing Upfront payments and card capture to apply to the client’s appointments.
- Click Save to add the new client.
To update your client’s settings:
- Continue from adding emergency contacts or open the Clients list and Add (+).
- Select Edit next to Client details, scroll across to Settings and tick the checkbox next to the preferred contact methods:
- Notifications:
Choose to notify clients about their appointments via email and text. - Marketing notifications:
Select email or text marketing communications preferences agreed to by the client. This will apply when you send Blast campaigns.
- Notifications:
- If you have Payment processing enabled, prevent no-shows and late cancellations by allowing Upfront payments and card capture to apply to the client’s appointments.
- Tap Save.
New clients will be labelled as New until their first appointment or product purchase. This can be seen on the client card within their profile and appointments.
FAQs
How can I add multiple clients to Fresha at once?
Can I customize the notifications that clients receive?
How do I add notes to a client's profile?
Can I change client details after they’ve been added?
Why are my clients missing?