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Apply Loyalty rewards at checkout
Apply Loyalty rewards at checkout
In this guide, you'll learn how to apply existing rewards or claim new ones using a client’s loyalty points during checkout
How applying Loyalty rewards at checkout works
At checkout, you can apply existing rewards or claim and apply new ones using the client’s loyalty points. Clients can redeem rewards themselves via their Fresha Wallet, or you can apply them during checkout.
Apply rewards at checkout using:
- Rewards banner: Shows available rewards in a purple banner at checkout.
- Actions menu: Apply or claim rewards using Actions (three dots).
- Cart items: Apply rewards to specific services or products.
Apply rewards at checkout
- Open an appointment.
- In the right panel of the appointment view, click on the Checkout button to open the cart view.
- Click on the purple rewards banner to view the rewards available to the client.
- In the pop-up, add a reward to the cart using one of the following methods:
- Use existing rewards: Tick the checkbox next to the reward and click Apply.
- Claim new rewards: Click View next to Additional rewards available, select a reward, review the terms, and click Apply to redeem it with the client’s points.
Once applied, the cart will automatically update to reflect the reward.
FAQs
The rewards banner appears when a client has available rewards or enough Loyalty points to redeem. You can review their profile at checkout to ensure the client has existing rewards and a sufficient Loyalty points balance.
A full list of the client’s existing rewards will show at checkout. If a reward is greyed out, it cannot be applied to the cart because it doesn't meet the reward’s terms and conditions. Click on the info (i) icon next to the reward to see why. For example, the reward may not be valid when another discount is already applied to the cart.
If a client has an available reward, make sure to first add the eligible product or service to the cart. Once it’s in the cart, the reward can be applied, and the item will be discounted accordingly.
If more than one discount reward is used, percentage discount rewards are applied first to individual items that are eligible. Then, amount discount rewards are applied at the cart level to the remaining total.
Yes, rewards claimed during checkout will show in the cart. If you don’t see it, check if your cart meets the reward’s terms and conditions.
When a client has enough points to claim a free item reward, you’ll be prompted to choose from the available free products or services. Once you select an item, it will be added to the cart and automatically discounted to $0.
If a client has an available free item reward, make sure to first add the eligible product or service to the cart before applying the reward.
A reward is used as soon as you apply it to an appointment or a purchase, even if the payment hasn’t gone through yet. If a client applies a reward while booking an appointment online, it’s used right away and removed from their wallet, even if they don’t end up using it at checkout. Once a reward is used, it can’t be applied to another appointment or returned to the client's wallet.