How do gift cards work?

Fresha offers two types of gift cards: Business-Specific gift Cards \- These are customized gift cards set up and managed by your business. They can only be redeemed at your venue and applied to the services, products, and membership you provide. Fresha gift Cards \- These are universal gift cards that clients can purchase online through the Fresha marketplace. They can be redeemed at any Fresha-verified business listed on the marketplace.

Do clients need a physical or virtual card for in-store redemption?

No, gift cards are automatically stored in the client’s wallet and appear as a payment option during checkout. You can also find the gift card code by going to Sales, selecting Gift cards, and searching by the client or purchaser’s name.

Can gift cards be used to purchase another gift card?

No, gift cards cannot be used to buy another gift card.

Where can I find outstanding gift cards?

You can access all issued and outstanding gift cards in the Gift card list report. Premium reports are available with the Insights add-on.

Why isn’t a client’s gift card showing at checkout?

For gift cards to show in the client's wallet they’ll need to claim the gift card and update their Fresha app.

Can clients use gift cards across all of a partner’s locations?

Yes, clients can use gift cards at any of your locations.

Can clients use the same gift card across different venues?

No, gift cards can only be used with the venue they were purchased from.

What happens to the balance if an appointment is canceled?

If an appointment is cancelled, refunds depend on your cancellation policy. If refunded, the amount will automatically be returned to the gift card.

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Understand how clients use gift cards

Understand how clients use gift cards

Enhance your business by offering gift cards, making it easy for clients to redeem, book appointments, and share with loved ones. Learn how to help you understand how clients can make the most of their gift cards.

This guide is for businesses on Fresha looking to create and manage their own gift cards. If you're a client interested in purchasing a Fresha gift card that can be used across multiple venues on the Fresha marketplace, click here.

Getting started

Before diving into how clients use gift cards, make sure you’ve set everything up:

Set up gift cards.
Set up and publish your Marketplace profile.
Enable payment processing if you’re in a payment-enabled country to receive online gift card payments.

How gift cards work for clients

Clients can buy gift cards directly from your business or redeem ones gifted to them. Once claimed, gift cards are stored in their Wallet on Fresha.

The Wallet houses all payment methods, including gift cards, memberships, and credit/debit cards.

To access their wallet, clients can:

Open the Fresha app.
Tap the profile icon and select View wallet.
View balances for each venue.
Tap a venue name to see individual gift card details.

The Wallet balance displays the combined total value of all gift cards a client holds with a specific venue.

Claiming gift cards

Gift cards purchased by the client automatically appear in their Wallet. Gifted cards can be claimed using one of two methods:

Through the wallet:

Open the Fresha app.
Tap the profile icon and select View wallet.
Select Add a gift card and enter the code.
Tap Confirm.

When booking online:

Open the Fresha app.
Find and book an appointment.
During booking, tap Edit next to the Payment method.
Select Add a gift card and enter the code.
Tap Confirm.

Paying with gift cards

Using a gift card for payment

Gift cards automatically appear as the default payment method when booking appointments.

If your services require upfront payment, clients can:

Open the Fresha app.
Find and book an appointment.
During booking, tap Edit next to the Payment method.
Select the gift card and tap Done.
Tap Confirm and then Pay now.

Combining gift cards with other payment methods

If the gift card balance is insufficient to cover the full amount, clients can pay the remainder with another payment method:

Open the Fresha app.
During booking, the payment method will show as “Multiple”. Tap Edit next to it.
Select a card or Apple Pay for the remaining balance.
Tap Confirm and then Pay now.

Gift cards cannot be used for self-checkout, tips, memberships, or to purchase products online.

Managing gift cards

Clients can view and manage their gift cards through their Fresha account.

To manage their gift cards, clients can:

Open the Fresha app.
Tap the profile icon and select View Wallet.
Next to the gift card, tap View to see an overview of the gift card activity.
Select View details to:
1. Share gift cards:
  Tap Share to send them to friends or family via email.
2. Print:
  Tap Actions, then select Print and follow your device instructions.
3. View invoice:
  Tap Actions, then select View invoice.

Sharing gift cards

Clients can easily share a gift card with friends or family.

To share gift cards, clients can:

Open the Fresha app.
Tap the profile icon and select View wallet.
Next to the gift card, tap View, then View Details.
Select Share and choose a style from the selection of images.
Enter the sharing details including:
1. Sender name:
  Your name as the current gift card owner.
2. Recipient name:
  The name of the person you're sending it to.
3. Recipient email address:
  The email address that the gift card will be sent to.
4. Personal message:
  Optionally add a personalized message for your recipient.
5. Send date:
  The date you want the gift card to be sent to the recipient. For example, a special occasion like a birthday
Review and tap Share gift card.

Shared gift cards will move to the Expired or Shared section in the Wallet.

FAQs

- How do gift cards work?
- Do clients need a physical or virtual card for in-store redemption?
- Can gift cards be used to purchase another gift card?
- Where can I find outstanding gift cards?
- Why isn’t a client’s gift card showing at checkout?
- Can clients use gift cards across all of a partner’s locations?
- Can clients use the same gift card across different venues?
- What happens to the balance if an appointment is canceled?

Understand how clients use gift cards

Getting started

How gift cards work for clients

Claiming gift cards

Through the wallet:

When booking online:

Paying with gift cards

Using a gift card for payment

Combining gift cards with other payment methods

Managing gift cards

Sharing gift cards

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