Supporting our partners through coronavirus

We're taking action to assist our community during COVID-19 – check here for regular updates

Updated Friday, 20 March 2020

Actions we’re taking now

We're rolling out a free-to-use email blast tool

We understand how critical it is for you to make emergency announcements to your clients as soon as possible. Either to communicate temporary closure, or letting clients know you remain open for business with hygienic measures. Our team is working around the clock to deliver an email blast solution to Fresha Plus partners by 30th March. Although the blast tool will be available through the Fresha Plus marketing section, sending the emergency email message itself will be free of charge – we commit to covering the message delivery costs ourselves.

We're totally waiving new Fresha client fees up to end of May 2020

Effective from 19 March, until the end of May 2020, we won’t charge you for new clients who discover your business through the Fresha marketplace. This is an extraordinary measure we’re taking to provide financial relief to our partners. List your business online to be seen by thousands of clients in your area, clients can book 24/7 via our marketplace or your own Instagram, Facebook, Google pages or your own website.

We've expanded our partner support team to provide 24/7 support

We know during this time of crisis you cannot wait to hear back about important questions you may have for us. To ensure fast response times, we have committed additional headcount in our teams of partner support specialists, based in our offices across the globe. As always, our support service is free of charge to all partners regardless whether you have a free or paid account.

Get the most out of features available to you right now

Here’s our collection of guides and advice our partners have found useful to reduce business disruption caused by COVID-19. We’ll continue to add handy tips here as we go.

Capture income by selling gift vouchers online

Whilst your business has fewer clients, or may even be closed, you can still collect income by selling gift vouchers online. Simply create a sale as normal for a voucher, then use your pay by app feature to collect online payment from the client. The feature sends a text message to your client to securely enter their card and pay online.

Go cashless, it’s a breeze for clients and super hygienic!

Your team and your clients are concerned about hygiene, don’t force people to hand over cash, cards or wallets in your premises. Fresha's complete payments solution comes with attractive processing rates and clients LOVE using it. You can ask clients to securely add their card ahead of their appointment, whether booked manually or booked online by clients themselves. Also when using your pay by app feature, clients can even optionally pay you tips. Clients only ever need to add their card the first time, it then gets saved for effortless online purchases in future!

Take control of cancellations and no-shows

Our partners are seeing unprecedented rates of appointment cancellations. Whilst many cancellations are for entirely valid reasons, some clients can take advantage of the situation to get out of their commitments to you. Our advanced features to protect you from late cancellations and no-shows put you in full control. You get full discretion to decide who, when and how much to charge penalty fees. The features work both for manually appointments and online bookings, learn more about your no-show protection features.

Manage your online availability

If your business is temporarily closed, you can keep your online presence visible to clients whilst not accepting bookings during your closure period. Simply add closed dates to block out a period of online availability. This keeps your profile visible to clients, and crucially, people attempting to book are automatically directed to the next available day following your closure ‒ you can continue to receive new bookings for the future.

Let clients know about your new hygiene measures

Fresha has various areas where you can communicate enhanced cleanliness standards to clients. Firstly, get the message across to people booking online by updating the description text on your Fresha marketplace profile, and the important info displayed before clients confirm. You can also update the important info displayed within your client email notifications.

Switch on your smart marketing campaigns

Let Fresha do the work for you with intelligent marketing campaigns to keep clients returning, boost sales and fill your calendar. Simply set and forget to automatically reach clients through campaigns using targeted, personalized offers for birthdays, lapsing clients, top spenders and many more segments with customisable templates. All message delivery is included for free with Fresha Plus!

Collect positive client reviews about your cleanliness

Clients are more cautious than ever about your business' hygiene standards. Make sure your "Thank you for visiting" notifications are enabled, these politely prompt clients to leave written reviews about their visit. Your clients want to support you and this is a valuable endorsement proven throughout every industry to increase bookings. Encourage clients to mention your exceptional hygiene standards in their reviews.

Remember, Fresha has ZERO subscription fees!

At Fresha we are committed to giving everyone free unlimited calendar bookings, team members, clients, reporting and much, much more! In a time of reduced appointments, you may want to consider cutting monthly subscription fees for other tools in your business. The good news is that even with our optional Fresha Plus features, we follow a fair approach so you only pay for what you use – if your transaction activity is low, so are your fees!

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